Manufacturing Support Engineer for the Automotive Manufacturing Indst.
2 weeks ago
Job Overview:
Our Client is seeking a dedicated and highly skilled Service Engineer to join our innovative team in Rocky Mount, North Carolina. The ideal candidate will have a strong technical background in casting or mechanical engineering and proven automotive industry experience. As a Service Engineer, you will play a crucial role in ensuring the quality and reliability of our products by providing exceptional technical support and customer service. This position offers the opportunity to work closely with a dynamic team, contributing to the success and growth of our organization.
Key Responsibilities:
Customer Support:
Deliver exceptional customer service by understanding client needs and addressing concerns with prompt and professional solutions.
Provide timely and accurate feedback on customer requirements and product quality issues, ensuring client satisfaction.
Quality Monitoring and Improvement:
Monitor and analyze product quality data on-site at customer locations, including daily production metrics, defect rates, and rework quantities.
Collaborate with the project team to provide detailed statistical reports on defects and propose actionable solutions to improve product quality.
Conduct on-site inspections and screening of defective parts, coordinating with technical teams to implement corrective actions.
Technical Communication:
Act as a liaison between clients, engineers, and technicians, facilitating clear communication and agreement on proposed solutions.
Manage third-party suppliers to ensure the timely and effective completion of assigned tasks.
Prepare and present detailed service reports, documenting service visits, repairs, and quality issues for internal and external stakeholders.
Project Management:
Lead on-site projects on product quality improvement, ensuring tasks are completed efficiently and to a high standard.
Maintain organizational solid and record-keeping skills, ensuring all service activities are documented and reported.
--- Ideal candidate: S/HE has worked at CUMMINS. ---
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