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Senior Help Desk Technician

5 months ago

Van Alstyne, United States IPRO Media Full time
Job DescriptionJob Description

MSP Senior Help Desk Technician.

Join IPRO’s Thriving Team

IPRO, a seasoned MSP and VoIP Cloud hosting provider, is on the hunt for a positive-minded problem-solver to join our MSP division. Here’s the scoop:

Why Choose IPRO?

Solid Roots, Skyward Growth: We’ve got the foundation, and now we’re rocketing toward the stars. Be part of our upward trajectory

DFW and Beyond: Our MSP division serves as the IT Department for small to medium businesses nationwide, with a special focus on the Dallas-Fort Worth area.

Variety Galore: No monotony here You’ll tackle diverse challenges and craft solutions daily.

What’s in It for You?

Fast-Paced Environment: Buckle up We’re growing, and you’ll be at the forefront.

Team Spirit: Our small but mighty crew thrives on collaboration and innovation.

Problem-Solving Playground: Put on your thinking cap—tech puzzles await

Ready to Make an Impact?

Apply now and let’s shape the future together

As an MSP Senior Help Desk Technician, you’ll be the tech hero our clients rely on. Here’s your mission:

  • Your Duties:

  • Organization Maven: Keep things shipshape and organized.

  • Ticket Whisperer: Create and maintain detailed ticket notes like a pro.

  • Lead the Charge: Step up and guide our help desk team.

  • Microsoft Troubleshooter: Windows 10/11, Active Directory, DNS, Microsoft 365—your turf.

  • Network Ninja: Tackle network issues (Firewalls, Switches, Access Points).

  • Cloud Connoisseur: VMWare (vSphere and Horizon), AWS, and Azure—your playground.

  • Process Pioneer: Help us streamline and boost efficiency.

  • Documentation Dynamo: Maintain technical and end-user support docs.

  • Project Prodigy: Onboarding, installation, and upgrades—your canvas.

  • Automation Aficionado: Make repetitive tasks vanish with automation.

  • Collaborator Extraordinaire: Work with our team, customers, and vendors.

  • Remote Fixer: RMM tools are your trusty sidekicks.

  • On-Site Explorer: Rarely, but when needed, you’ll venture out (less than 10% travel).

  • Experience We Seek:

  • Customer Whisperer: Outstanding service skills.

  • Wordsmith: Excellent verbal and written communication.

  • Agile Problem-Solver: Think on your feet, adapt, conquer.

  • Detail Devotee: Follow-up is your middle name.

  • Help Desk Veteran: 3 years in the trenches.

Nice to haves:

  • Windows Wizardry: Deployment, administration, and troubleshooting—Windows 10/11 is your playground.

  • 365 Navigator: Microsoft 365 holds no secrets for you. Admin? Troubleshoot? You’ve got this.

  • Network Navigator: Windows Server, Active Directory, DNS, DHCP—familiarity is your middle name.

  • VDI Virtuoso: Virtual Desktop Infrastructure? You’re the maestro.

  • Fortinet Fan: Networking products? Fortinet is your jam.

  • SharePoint Sorcerer: Collaboration and document management? You’re the wizard.

  • PowerShell Prodigy: Scripting magic? You’re the spellcaster.

Perks Aplenty:

  • Mentoring Magic: Learn, grow, and mentor others.

  • Health Heroes: Multiple plans to choose from.

  • Dental Dynamos: Yep, multiple plans here too.

  • Vision Visionaries: Clear eyes, full hearts.

  • Life Guardians: Company-paid life/ADD insurance.

  • Disability Defenders: Short and long-term—covered.

  • Critical Illness Crusaders: We’ve got your back.

  • HSA and FSA: Health and financial wellness.

  • Holiday High-Fives: 7 paid holidays.

  • PTO and Sick Leave Balance matters.

  • Competitive Compensation: The salary range? It’s like a launchpad. But here’s the secret: your trajectory is limitless. Show us your skills, and we’ll adjust the coordinates.

  • Skill-Infused Atmosphere: We’re not just about fixing tech glitches; we’re about fueling your growth. Upskill, reskill, and level up—we’re your co-pilots.

  • Promotion Potential: Picture this: You, climbing the ranks. Your career trajectory? Skyward. But here’s the catch: It’s all about your hunger for knowledge and your drive to deliver value.

Company DescriptionIPRO: Where Innovation Meets IT Excellence

For two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:

Why Choose IPRO?
Solid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.
Innovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.
Business Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.
What’s Cooking?
New Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck
Join the IPRO Adventure
Ready to ride the tech wave? Apply now and let’s shape the future togetherCompany DescriptionIPRO: Where Innovation Meets IT Excellence\r
\r
For two decades, IPRO has been a trailblazer in the Cloud VoIP realm. But that’s not all Five years ago, we stepped up our game by diving headfirst into full-fledged MSP services. Here’s why you should be excited:\r
\r
Why Choose IPRO?\r
Solid Foundation: Our small but mighty team boasts a rock-solid customer base. We’re not just growing; we’re rocketing forward.\r
Innovation Zone: At IPRO, creativity isn’t just encouraged—it’s celebrated. Got a game-changing idea? We’re all ears.\r
Business Backbone: We’re the IT and voice lifeline for countless small to medium-sized businesses. And yes, we sprinkle in a dash of magic for our larger clients too.\r
What’s Cooking?\r
New Clients Galore: Our pipeline is bursting with fresh faces. That’s why we’re beefing up our MSP squad—support, administration, and engineering—all hands on deck\r
Join the IPRO Adventure\r
Ready to ride the tech wave? Apply now and let’s shape the future together