Bilingual Call Center Representative

4 weeks ago


Addison, United States Questpro Full time
Job DescriptionJob Description

$19.20 HR.100% onsite role in Addison, TX

Temp-Perm potential

M-F, 8 to 5

Must have call center experience at least 2 years. comfortable on the phones.

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns • De-escalate situations involving dissatisfied customers, offering patient assistance and support • Call clients and customers to inform them about the company's new products, services and policies • Guide callers through troubleshooting, navigating the company site or using the products or services • Review customer or client accounts, providing updates and information about billing, shipping, warranties and other account items • Collaborate with other call center professionals to improve customer service • Help to train new employees and inform them about the company's customer management policies

Skills and qualifications:

• Strong communication, both written and verbal • Great active listening skills • Exceptional interpersonal and rapport building skills • A patient and empathetic attitude • Strong time management and organizational skills • Adaptability and flexibility • Comfortable working in fast-paced environments • Troubleshooting skills, either basic or advanced, depending on the role and industry • Computer literacy • Phone skills, including familiarity with complex or multi-line phone systems • In-depth knowledge of a company's products and/or services • Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area • Ability to speak multiple languages, especially those common among caller.

Company DescriptionQuestpro is a full-service recruiting firm focused solely on the Insurance and Risk Management industry. From a recent college grad to an experienced professional all the way to a CEO, we save the day by seeking out the best in the business at all levels. Our services of expertise include Retainer, Direct-Hire, Contract/Contract to Hire and Consulting Practices.Company DescriptionQuestpro is a full-service recruiting firm focused solely on the Insurance and Risk Management industry. From a recent college grad to an experienced professional all the way to a CEO, we save the day by seeking out the best in the business at all levels. Our services of expertise include Retainer, Direct-Hire, Contract/Contract to Hire and Consulting Practices.

  • Addison, United States Tivly Full time

    Job Type Full-time Description Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who fit their...


  • Addison, United States Tivly Full time

    Job DescriptionJob DescriptionDescription:Tivly is one of the fastest-growing, profitable insurtech companies, connecting businesses with insurance solutions. Combining a best-in-class call center with a proprietary content and customer management platform, we deliver qualified new customers to our partners and match businesses with insurance providers who...


  • Addison, United States IWG Full time

    Reservations Representative About the company IWG has been at the forefront of the flexible workspace revolution for more than 30 years. We have made it possible for organisations and individuals everywhere to take a new approach to the traditional working day. We have over 3,400 locations across over 110 countries allowing millions of people every day to...


  • Addison, United States Bank of America Full time

    Job Description:ABOUT US:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.One of the keys to driving Responsible Growth is being a great place to...


  • Addison, United States Behavioral Innovations Full time

    Overview:Fast-Growing Healthcare Company seeking an experienced Business Development RepresentativeYour Work and How You’ll Make a Difference:As the Business Development Representative (BDR) you are key to growing our centers, reaching more families, and driving business growth. Your ability to drive awareness, positively position the brand and create...


  • Addison, United States HA Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionOur agency is looking for a confident and highly motivated individual that's interested in a great sales opportunity. Great earnings with future long term career advancement available. As an Insurance Sales Representative you will make outbound calls to generate appointments and market a wide range of insurance products and...


  • Addison, United States HA Farmers Insurance Agency Full time

    Job DescriptionJob DescriptionOur agency is looking for a confident and highly motivated individual that's interested in a great sales opportunity. Great earnings with future long term career advancement available. As an Insurance Sales Representative you will make outbound calls to generate appointments and market a wide range of insurance products and...


  • Addison, United States snipeHIRE Full time

    Job DescriptionJob DescriptionCOMPANYAs the market leader in decision management software, our client helps the world's largest companies in digitally transforming their integrated business planning, revenue management and supply chain management functions. It's platform puts the right information in front of the right people at the right time, so...


  • Addison, Texas, United States Behavioral Innovations Full time

    Overview: Fast-Growing Healthcare Company seeking an experienced Business Development Representative   Your Work and How You’ll Make a Difference: As the Business Development Representative (BDR) you are key to growing our centers, reaching more families, and driving business growth. Your ability to drive awareness, positively position the brand and...


  • Addison, United States EVO Payments International Full time

    **Summary** As a Customer Support Representative, you will be responsible for interacting with customers (merchants), Independent Sales Organizations, (ISO's), Independent Business Analysts (IBA's), Sales Agents, Alliance Partners and vendors on behalf of EVO Payments, Inc. This position is also responsible for providing information about products and...

  • Collection Agent

    3 weeks ago


    Addison, United States Atlas Contact Center Staffing & IT Consulting Full time

    Job DescriptionJob DescriptionNationwide finance company located in North Dallas seeks experienced collectors.Must have extensive experience in collecting monthly payments from consumers on delinquent accounts. This position requires some PM availability.Making outbound calls to and receiving inbound calls from customers on delinquent accountsNegotiating...


  • Addison, United States National Life Group Full time

    Payment Processing SpecialistSummary As a Payment Processing Specialist, you will use a variety of systems to handle client payments, updating banking information, and answering questions about payments for internal and external customers. You will work closely with multiple operational units to provide seamless service excellence and customer confidence...


  • Addison, United States National Life Group Full time

    Payment Processing SpecialistSummary As a Payment Processing Specialist, you will use a variety of systems to handle client payments, updating banking information, and answering questions about payments for internal and external customers. You will work closely with multiple operational units to provide seamless service excellence and customer confidence...

  • Operations Manager

    4 weeks ago


    Addison, United States Mauser Packaging Solutions Full time

    The Operations Manager is responsible for leading day-to-day operations of a manufacturing location/area including safety, quality, efficiencies, and meeting customer expectations. Provides leadership to supervision and employees and ensures they have the proper tools to perform their jobs safely and efficiently.Responsibilities:· Leads daily Team...

  • Operations Manager

    2 weeks ago


    Addison, United States Mauser Packaging Solutions Full time

    The Operations Manager is responsible for leading day-to-day operations of a manufacturing location/area including safety, quality, efficiencies, and meeting customer expectations. Provides leadership to supervision and employees and ensures they have the proper tools to perform their jobs safely and efficiently.Responsibilities:· Leads daily Team...


  • Addison, United States Open Health Full time

    Job SummarySenior Research Analysts, Psychometrics, Patient Centered Outcomes (PCO) Senior Research Analysts, Psychometrics, in the Patient Centered Outcomes (PCO) team, are essential contributors working across a range of projects which are conducted for our pharmaceutical clients, primarily.They focus mainly on quantitative work relating to patient...


  • Addison, Texas, United States Concentra Career Choice Full time

    Overview: Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming,...


  • Addison, United States Southern Glazer's Wine & Spirits Full time $18

    $18/hr for the first 6 months, + $1/hr for the second 6 months, + $0.50 for every subsequent six months! 8:30am-5:30pm Monday - Fridayhybrid work environment - Monday/Tuesday in-office, Wednesday-Friday home-office (remote).first 30 days in-office for training.Job Responsibilities:Navigate customers through the process of submitting an order through the...


  • Addison, United States Southern Glazer's Wine & Spirits Full time

    $18/hr for the first 6 months, + $1/hr for the second 6 months, + $0.50 for every subsequent six months! 8:30am-5:30pm Monday - Fridayhybrid work environment - Monday/Tuesday in-office, Wednesday-Friday home-office (remote).**first 30 days in-office for training.Job Responsibilities:Navigate customers through the process of submitting an order through the...


  • Addison, Texas, United States Concentra Full time

    Overview: Are you looking for a career that transcends the ordinary? At Concentra, we offer opportunities beyond patient care. As a valued member of our team, you'll be part of our efforts to provide exceptional service to our employer clients and exceptional care to their employees. Our values define our path forward – always working to ensure welcoming,...