Parking Controls Assistant
3 weeks ago
PARKING CONTROLS ASSISTANT
Start Date: Immediately
Pay: $15 / Hour
Part-Time (20 Hours / Week, Evenings & Weekends)
Benefits: Yes – Paid Time Off
Who We Are
Founded in 2004, CityParking Inc. is a parking operator based in downtown Richmond, Virginia. We provide monthly and transient parking for commuters, visitors, and residents in Richmond, Fredericksburg, and Norfolk. CityParking makes parking as simple and convenient as possible for our communities. We are technologically innovative and problem solvers. We trust our employees to put our customers first in everything we do. Our team works hard and enjoys the challenges of a busy and dynamic work environment. We invite career-seekers looking for an opportunity to learn and grow with us
Summary
We are looking for new team members who enjoy spending time outdoors as much as they enjoy being part of a positive, supportive, and cooperative environment. Parking Controls Assistants support our customers with lot monitoring, ticketing, technical support, and helpful & friendly assistance. We utilize mobile devices to validate paying customers & then issue citations when no valid payment or permit is provided. Our employees enjoy a flexible schedule, learning the software, teamwork, and receiving appreciation for helping to make our locations a safe and secure environment. Ideal candidates work well independently, observe and report potential issues, and engage customers with kindness and patience.
Duties and Responsibilities:
- Conduct parking enforcement activities through routine foot patrols of company managed parking locations. Parking enforcement includes, but is not limited to, issuing citations to non-authorized parkers or traffic rule violators.
- Track parking violations and use discretion for handling repeat offenders to include booting, towing, and/or deactivation of access credentials.
- Contribute to the cleanliness of parking locations by assisting in the removal of trash and debris.
- Be vigilant in identifying safety issues during patrols and addressing concerns in a timely manner.
- Demonstrate responsibility for company property issued for the purpose of enforcement and maintenance.
- Communicates operational or billing issues to appropriate parties with attention to detail.
- Collect on-site parking data in assistance with Office Manager.
- Assist customers with questions related to parking services
- Assist with resolving all or any customer accounts issues.
- Perform daily PARCS equipment inspections, maintenance, and basic cleaning.
Skills:
- Must be tech savvy
- Competent communication, specifically: The ability to communicate information and ideas verbally so others will understand, and ability to listen and understand information and ideas presented through spoken words and sentences.
- Active listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Reading comprehension - Understanding written sentences and paragraphs in work-related documents.
- Judgment and Decision Making - Considering the relative costs and benefits of potential actions to choose the most appropriate one.
- Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, and approaches to problems.
- Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Job Requirements:
- Must have access to personal vehicle, clean driving record, and valid Virginia driver's license.
- Minimum high school diploma (or GED or High School Equivalence Certificate). Some college preferred.
- Must be able to stand and walk for long periods of time.
- Must be able to lift a minimum of 25 pounds.
CityParking is an Equal Opportunity Employer.
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