Helpdesk Support Technician

3 weeks ago

Indianapolis, United States Hire IT People Inc Full time
Job DescriptionJob Description

Job Title: Helpdesk Support Technician

Location: Indianapolis, IN - HYBRID

Duration: Long Term

Job Description:

• Understand eligibility guidelines and the application approval process 

• Efficiently review and process applications

• Investigate flagged applications and follow up with households or schools as necessary

• Maintain a variety of files, update case files as new material is collected, ensure that information is organized and that all necessary case documentation is retained in compliance with the record retention policy

• Work with leadership to resolve escalated customer concerns and system problems

• Provide courteous, timely, and accurate frontline customer service interactions and information. 

• Greet customers and provide guidance, information, and direction to customer inquiries in a polite and courteous manner. 

• Track customer interactions and inquiries and generate reports for management

• Escalate complex or high-profile customer inquiries to supervisor for review and evaluation

• Research information in order to provide answers to customer inquiries

• Answer inquiries over the telephone or in person concerning regulations or procedures 

• Receive and prepare replies to routine correspondence

• Operate office machines related to specific area of work

• Makes recommendations to assistant director about procedures and methods to improve efficiency and effectiveness.

Company DescriptionHire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.

We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry
Our candidate network includes thousands in our database and targeted networks including top social sites
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates

Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent
We can provide experienced IT Professionals for your IT Projects covering most Technologies and rolesCompany DescriptionHire IT People, Inc provides full time and contractual IT staffing nationwide. We presently provide services to several governments and state agencies, Fortune 500 companies, and leading mid-market companies in several including healthcare, insurance, retail, state/governments.\r
\r
We serve Government agencies, Fortune 500 and leading mid-market companies across every Industry\r
Our candidate network includes thousands in our database and targeted networks including top social sites\r
We gather information about your future hiring needs to perform a pro-active search, we mostly work with local candidates\r
\r
Our cutting-edge recruitment tools help minimize the complexities of hiring and reaching the right talent\r
We can provide experienced IT Professionals for your IT Projects covering most Technologies and roles

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