Device Support Technician

2 weeks ago

Indianapolis, United States Sharetec Full time
Job DescriptionJob DescriptionDescription:

Sharetec is looking for a Device Support Technician to join our team


At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our customers rely on us to deliver powerful technology, but they also count on us to be a caring partner in their business.


We are seeking a skilled and customer-focused Device Support Technician to join our IT support team. The primary responsibility of this role is to provide technical assistance and support to end users for hardware-related issues, with a focus on supporting specific devices such as Topaz signature devices, Ambir scan Driver’s license scanners, Citizen thermal receipt printers, and various models of desktop printers. The Tier 1 Device Support Technician will diagnose and resolve basic hardware problems, install, and configure devices, and ensure timely resolution of incidents. Additionally, TCP/IP knowledge and minimal Red Hat knowledge will be required. The ideal candidate should have strong technical knowledge, excellent problem-solving skills, and a passion for delivering exceptional customer service.


This is a full-time, exempt, hybrid-remote position that can be located at one of our office sites in Ft. Wayne, IN; Waco, TX; or Canfield, OH. For the right candidate, fully remote work is also an option. We can only consider remote employees who reside in one of the states listed below. The starting salary for this position is $45,000.


Who will love this role:

  • Someone who is an independent problem solver with ace troubleshooting abilities, decision-making and analytical skills.
  • Someone who enjoys working collaboratively with internal teams to provide first in-class service to external customers
  • Someone who thrives in a fast-paced environment and likes to be busy.
  • Someone with a passion for process improvements and making something better today.
  • Someone who is detail oriented, precise, with consistent work output, and exercises tireless patience
  • Someone who can communicate technical solutions in a user-friendly, clear, and professional manner

As Device Support Technician, you will:

  • Provide first-level technical support to end users regarding hardware-related issues, with a specific focus on supporting Topaz signature devices, Ambir scan Driver’s license scanners, Citizen thermal receipt printers, and various models of desktop printers.
  • Diagnose and resolve hardware problems related to supported devices by troubleshooting and applying appropriate solutions, either remotely or in-person.
  • Install, configure, and deploy new hardware devices, including Topaz signature devices, Ambir scan Driver’s license scanners, Citizen thermal receipt printers, and various models of desktop printers.
  • Set up and support users with basic software applications, operating systems, and network connectivity on their devices.
  • Troubleshoot TCP/IP-related issues and ensure proper network connectivity for the supported devices.
  • Escalate complex issues to the appropriate support teams while ensuring proper documentation and follow-up.
  • Maintain accurate records of incidents, service requests, and resolutions using Salesforce CRM.
  • Educate and guide end users on best practices for hardware usage, security measures, and preventive maintenance for the supported devices.
  • Collaborate with other IT teams to improve processes, identify recurring issues, and contribute to knowledge base articles.
  • Stay updated with the latest technology trends and advancements in the supported devices to provide effective support.
  • Demonstrate minimal Red Hat knowledge to troubleshoot basic Linux-related issues.

You should have:

  • High school diploma or equivalent; additional technical certifications or degrees are a plus.
  • Proven experience in providing technical support in a Tier 1 or similar role, with specific experience supporting Topaz signature devices, Ambir scan Driver’s license scanners, Citizen thermal receipt printers, and various models of desktop printers.
  • Strong knowledge of computer hardware components, peripherals, and mobile devices.
  • Familiarity with Windows and/or Mac operating systems and common software applications.
  • Solid understanding of network connectivity, including TCP/IP, DHCP, and DNS.
  • Minimal Red Hat knowledge to troubleshoot basic Linux-related issues.
  • Excellent troubleshooting and problem-solving skills with the ability to work under pressure.
  • Exceptional customer service and communication skills, both verbal and written.
  • Ability to prioritize and manage multiple tasks while maintaining attention to detail.
  • Strong documentation and organizational skills.
  • Ability to work independently and collaboratively within a team environment.
  • Flexibility to work outside regular business hours if required.

REMOTE CANDIDATES: This position is open to candidates residing in the following states: Arizona, Colorado, Florida, Iowa, Illinois, Indiana, Maryland, Maine, Michigan, Minnesota, Mississippi, Montana, North Carolina, New Hampshire, New Mexico, New York, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, Tennessee, Texas, Utah, Washington, West Virginia, Wisconsin. Please note that applications from candidates outside of these states will not be considered for this remote position.


Why Sharetec

Acquired by Evergreen Services group in late 2020, Sharetec is now marching towards rapid growth and expansion into new markets. We are a team of highly focused and dedicated individuals who stop at nothing to achieve success no matter how great or small the challenge; we are also a unique bunch of people that love to work and play together. We do our best to make fun a basic part of every day.


Sharetec offers a robust benefits package, including competitive salaries, medical, dental, vision, life and disability coverage, Paid Time Off (PTO), paid holidays - including your birthday off, $1,000 employee referral program, 401(k) and 401(k) matching. We like to put the fun in the funds with department and company outings like paid food trucks, baseball games, bowling, and riverboat cruises.


Sharetec is an equal opportunity employer.


#ZR

Requirements:


  • Device Support Technician

    2 weeks ago

    Indianapolis, United States ShareTec Full time

    Job DescriptionJob DescriptionDescription:Sharetec is looking for a Device Support Technician to join our team!At Sharetec, we believe in the talent of our workforce. We have the opportunity to make millions of peoples' lives easier by developing innovative solutions for credit unions and their members to utilize on a daily basis. Not only do our...

  • Onsite Support Technician

    5 days ago

    Indianapolis, United States Diverse Lynx Full time

    Job Title: Onsite Support Technician, Location: Indianapolis, IN Duration: Fulltime Job Description: Job Title & Location Onsite Support Technician, Indianapolis, IN Key words to search in resume Mobile Device Management and Troubleshooting, Desktop Support Technical/Functional Skills -MUST HAVE SKILLS Mobile Device management and Troubleshooting Working...

  • Onsite Support Technician

    2 weeks ago

    Indianapolis, United States Diverse Lynx Full time

    Job Title: Onsite Support Technician, Location: Indianapolis, IN Duration: Fulltime Job Description:Job Title & Location Onsite Support Technician, Indianapolis, IN Key words to search in resume Mobile Device Management and Troubleshooting, Desktop Support Technical/Functional Skills -MUST HAVE SKILLS Mobile Device management and Troubleshooting Working...

  • QA Device

    1 month ago

    Indianapolis, Indiana, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • IT Support Tech

    6 days ago

    Indianapolis, United States Global Channel Management Full time

    IT Support needs 2+ years experience IT Support requires: Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel, Outlook,...

  • IT Support Tech

    2 weeks ago

    Indianapolis, United States Global Channel Management Full time

    IT Support needs 2+ years' experience IT Support requires: • Working knowledge in the set-up, configuration, and use of computer hardware, software, and network including internet security and data privacy principles • Diagnostic and problem-solving skills with focus on end point devices, peripherals, and advanced knowledge of all O365 (Word, Excel,...

  • QA Device

    2 months ago

    Indianapolis, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • IT Support@Lilly Technician-Skills First

    2 weeks ago

    Indianapolis, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Onsite Support Technician

    5 days ago

    Indianapolis, United States Tata Consultancy Services Full time

    Technical/Functional Skills -MUST HAVE SKILLSMobile Device management and TroubleshootingWorking Experience with Windows 10 OSLaptop/Desktop supportService Now ToolRoles & Responsibilities: Onsite support engineer working with end user to support them for issues related to Mobile, iPad, Laptop and Desktop.

  • IT Support@Lilly Technician-Skills First

    2 weeks ago

    Indianapolis, United States Eli Lilly Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • IT Support@Lilly Technician-Skills First

    2 weeks ago

    Indianapolis, United States BioSpace, Inc. Full time

    Job Details At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our...

  • IT Technician

    2 weeks ago

    Indianapolis, United States Integrated Resources Full time

    Technicians will be the "face of IT", working directly with the resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience, whether in the office, traveling internationally or ensuring uninterrupted service/support for submission success. Work will focus on...

  • Desktop Support Team Lead

    2 days ago

    Indianapolis, United States Theoris Full time

    JOB TITLE: Desktop Support Team LeadINDUSTRY: Architecture, Engineering and Construction LOCATION: IndianapolisSUMMARYTheoris is assisting our client in their search for an experienced Desktop Support Team Lead to join their team. In this role, you will be responsible for leading a team of Desktop Support Technicians to provide technical support for...

  • Advisor - Engineering - Delivery Device Connect Solution

    2 months ago

    Indianapolis, Indiana, United States Eli Lilly and Company Full time

    At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Medical Device Sales Representative

    4 weeks ago

    Indianapolis, United States Top Tier Reps LLC Full time

    Salary: Commission-based with a performance bonus Medical device sales representatives are responsible for selling medical equipment to hospitals, health systems, doctor's offices, and clinics, Responsibilities include, but are not limited to, the following: • Cold call and visit prospects on location • Set appointments with hospital staff and...

  • Electronic Technician

    3 weeks ago

    Indianapolis, United States Vertex Aerospace, LLC Full time

    V 2 X is growing! V 2 X is looking for an Electronic Technician to join our team! Seeking successful candidates with extensive knowledge in the manufacture and repair of electronic and electromechanical systems and devices. Individual will test and a Electronic Technician, Technician, Electronic, Test Technician, Technical, Mechanical, Manufacturing,...

  • Medical Device Sales Representative

    1 month ago

    Indianapolis, United States Top Tier Reps LLC Full time

    Job DescriptionJob DescriptionSalary: Commission-based with a performance bonusMedical device sales representatives are responsible for selling medical equipment to hospitals, health systems, doctor's offices, and clinics, Responsibilities include, but are not limited to, the following:•    Cold call and visit prospects on location•    Set...

  • 1099 Sales Executive

    1 month ago

    Indianapolis, United States Top Tier Reps LLC Full time

    Job DescriptionJob DescriptionSalary: Commission-based with a performance bonusMedical device sales representatives are responsible for selling medical equipment to hospitals, health systems, doctor's offices, and clinics, Responsibilities include, but are not limited to, the following:•    Cold call and visit prospects on location•    Set...

  • Medical Device Sales Representative

    4 weeks ago

    Indianapolis, United States Top Tier Reps LLC Full time

    Job DescriptionJob DescriptionSalary: Commission-based with a performance bonusMedical device sales representatives are responsible for selling medical equipment to hospitals, health systems, doctor's offices, and clinics, Responsibilities include, but are not limited to, the following:•    Cold call and visit prospects on location•    Set...

  • IT Technician

    2 weeks ago

    Indianapolis, United States Global Pharma Tek Full time

    Job Title: IT Technician Location: Indianapolis,IN 46225 (Onsite) Duration: 06 Months with Posible Extension Shift: 08-05(M-F) Duties: Technicians will be the "face of IT", working directly with resources to address computer issues, questions and concerns. Technicians will proactively work with customers to create world class digital user experience,...