Customer Service Representative
7 days ago
Description
We're looking for a Customer Service Representative, working in the Insurance industry in Richardson, Texas, United States.
- Build rapport and respond quickly to plan participants in a compassionate manner by identifying and exceeding expectations by responding in a respectful, accurate, timely manner, consistently meeting commitments via phone, email and instant message.
- Customize customer service approach to meet all types of communication styles and personalities while maintaining professionalism and diplomacy during difficult calls.
- Handle confidential information with sensitivity and discretion in accordance with HIPAA and Data Privacy laws and company data security requirements.
- Translate health and welfare and pension terms skillfully, complex plan information and processes into simple explanations and instructions that customers can understand and act upon.
- Read and understand client’s plan documents and online knowledgebase tools while collecting relevant information to determine immediate requests/questions and to anticipate the future needs of the member.
- Demonstrate knowledge, understanding and compliance with company and client procedures and guidelines providing appropriate and accurate information.
- Maintain and document complete and accurate call and case notes in a professional manner
- Participate in team meetings and training.
- Perform other duties as assigned.
- High School degree or GED required (Associate or Bachelor’s degree is a plus)
- Experience working in a call center environment
- Knowledge of health and welfare and/or defined benefit pension plans
- Ability to read, write and speak Spanish is a plus
- Excellent ability to communicate effectively using the English language in a customer service setting, including verbal and written communication skills in a grammatically correct way
- Ability to quickly assess member concerns and formulate a response/resolution using analytical and problem solving skills
- Ability to work in a structured environment – adhere to posted work schedule and breaks/lunches, following protocols
- High level attention to detail, multi-tasking, and ability to organize work
- Experience using Microsoft Office with a strong ability to juggle multiple open computer windows to answer questions while on the phone/instant messaging
- Ability to work autonomously in a self-paced, self-motivated team environment
- Must be comfortable working in a virtual environment to include on-line training and interaction with Managers/Supervisors via chat
- Ability to understand and follow oral and written instructions
- Ability to type 30 words a minute
Kelly has evolved from a United States-focused company concentrating primarily on traditional office services into a global workforce solutions leader with a breadth of specialty businesses. Kelly assigns professional and technical employees in the fields of finance and accounting, education, engineering, information technology, law, science, and healthcare. Kelly is the worlds largest scientific staffing provider and it ranks among the leaders in IT, engineering, and financial staffing.Company DescriptionKelly Services has provided workforce solutions to customers in a variety of industries throughout its history. Kellys range of workforce solutions and geographic coverage has grown steadily over the years to match the needs of our customers. Kellys traditional expertise began with office services, call center, light industrial, and electronic assembly staffing. Today, Kelly also offers a comprehensive array of outsourcing and consulting services for its customers, including recruitment, human resource management, vendor management, and outplacement services on a global basis.\r
\r
Kelly has evolved from a United States-focused company concentrating primarily on traditional office services into a global workforce solutions leader with a breadth of specialty businesses. Kelly assigns professional and technical employees in the fields of finance and accounting, education, engineering, information technology, law, science, and healthcare. Kelly is the worlds largest scientific staffing provider and it ranks among the leaders in IT, engineering, and financial staffing.
-
Customer Service Representative
2 weeks ago
Richardson, United States GAINSCO Full timeCUSTOMER SERVICE REPRESENTATIVE do? Provide quality customer service by assisting agents and/or customers with specific questions concerning the company website, policies, and billing. Handle inbound calls provide appropriate solutions and alternativ Customer Service, Customer Service Representative, Representative, Retail, Insurance
-
Retail Customer Service Representative
1 month ago
Richardson, United States AlphaGraphics - US103 Full timeJob DescriptionJob DescriptionOur tight-knit team in AlphaGraphics - US103 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met....
-
Customer Service Representative
2 weeks ago
Richardson, United States Talus Pay Full timeJob Summary: The Customer Service Representative position serves as a liaison between our company and our clients by handling inbound and outbound customer service calls, and written correspondence. This position is responsible for handling inquiries with our clients, working quickly to identify the issue, and providing viable resolutions that meet the needs...
-
Customer Service Representative
2 weeks ago
Richardson, United States U-Haul Full timeLocation: 412 N Central Expwy, Richardson, Texas 75080 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's...
-
Customer Service Representative
3 weeks ago
Richardson, United States U-haul Full timeLocation:412 N Central Expwy, Richardson, Texas 75080 United States of AmericaAre you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul companys exceptional...
-
Retail Customer Service Representative
1 month ago
Richardson, United States AlphaGraphics Full timeOur tight-knit team in AlphaGraphics - US103 is actively seeking a Retail Customer Service Representative (CSR) to join us full time. The Customer Service Representative (CSR) is primarily responsible for establishing and maintaining positive relationships with our customers by ensuring their requirements and needs are met. Retail Customer Service...
-
Customer Service Representative
1 month ago
Richardson, United States HomeTeam Pest Defense Full time** Customer Service Representative - Now Hiring!** **Job Category****:** Customer Service **Requisition Number****:** CUSTO19444 Showing 1 location **Job Details** **Description** **At HomeTeam, we put people first.** **We make sure HomeTeamers have the tools, support, and training they need to deliver a delightful experience to every customer.** Our...
-
Customer Service Representative
4 days ago
Richardson, United States GEICO Full timeCustomer Service Representative - Dallas, TX Salary: $20.50 per hour / $41,307.50 annually When you grow, GEICO grows. And if you're the kind of person who likes to solve problems and help others when they need it, you could be a perfect fit to grow your career with GEICO. We're looking for Customer Service Professionals for our Dallas, TX office. This role...
-
Customer Service Representative
1 week ago
Richardson, United States A-Line Staffing Solutions Full timeA-Line Staffing is now hiring remote Benefit and Pension Enrollment Representatives in Richardson, TX. This is full time / 40+ hours per week. MUST BE LOCAL in a 1-hour drive of the office for orientation day 1. START: 8/19/2024 This position is a W2 contract assignment with potential to hire on permanently based upon attendance, performance, and business...
-
Customer Service Representative
1 month ago
Richardson, United States BLACKHAWK INDUSTRIAL OPERATING CO Full timeJob DescriptionJob Description***This position is on-site in Richardson, TX***WHO ARE WE: BlackHawk Industrial provides you with the highest quality industrial products and equipment, offering manufacturing services while creating innovative engineered supply solutions. We truly believe in the importance of the local relationships with the customers we...
-
Richardson, United States Geico - Government Employees Insurance Company Full timeBilingual (Spanish) Customer Service Representative - Dallas, TX - Salary: $20.50 per hour / $41,300 annually 10% Bilingual Skill Differential! - In office position. When you grow, GEICO grows. And if youre the kind of person who likes to solve prob Customer Service Representative, Customer Service, Bilingual, Spanish, Representative, Retail, Insurance
-
Benefits Customer Service Representative
1 week ago
Richardson, United States A-Line Staffing Solutions Full timeJob DescriptionJob DescriptionFull time Benefits Customer Service Representative openings in the Richardson, TX area with a major company! Starting ASAP!! Apply now to Chris Meyer with A-Line!PAY RATE: $17.00 per hourHOURS: 8hr. shift between 7am to 7pm, Monday through Friday.(Must be flexible for any shift within these hours)Onsite for first day, then...
-
Bilingual Customer Service Representative
6 days ago
Richardson, United States TRC Talent Solutions Full timeTRC Talent Solutions is seeking a Bilingual Customer Service Representative for our client in Richardson, TX! As the Customer Service Representative, you are responsible for being the primary contact for clients enrolled in debt settlement programs. Responsibilities: Data entry of client accounts within the CRM, maintaining accurate and complete information...
-
Bilingual Customer Service Representative
5 days ago
Richardson, United States TRC Talent Solutions Full timeTRC Talent Solutions is seeking a Bilingual Customer Service Representative for our client in Richardson, TX! As the Customer Service Representative, you are responsible for being the primary contact for clients enrolled in debt settlement programs. Responsibilities: Data entry of client accounts within the CRM, maintaining accurate and complete information...
-
Customer Service Representative
3 weeks ago
Richardson, United States GAINSCO Full timeAre You Driven?® We Are. We are a company of driven, enthusiastic, and determined people. We celebrate achievement and success.We foster innovation, determination, and recognition. Because of that, our employees feel recognized and rewarded for the contributions they make daily. At GAINSCO, it is our people that set us apart. If you are looking for a place...
-
Veterinary Customer Service Representative
3 weeks ago
Richardson, Texas, United States Thrive Pet Healthcare Full timeCustomer Service Representative Canyon Creek Animal Clinic Richardson, TX More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of...
-
Veterinary Customer Service Representative
1 month ago
Richardson, United States Thrive Pet Healthcare Full timeCustomer Service Representative Canyon Creek Animal Clinic Richardson, TX More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400 clinics forming an extraordinary network of...
-
Veterinary Customer Service Representative
1 month ago
Richardson, United States Canyon Creek Animal Clinic Full timeDescription Position at Canyon Creek Animal Clinic Customer Service Representative Canyon Creek Animal Clinic Richardson, TX More than a word, care is present in everything you do. At Canyon Creek Animal Clinic, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself. We are a community of 400...
-
Benefits Customer Service Representative
1 week ago
Richardson, United States A-line Staffing Solutions Full timeFull time Benefits Customer Service Representative openings in the Richardson, TX area with a major company! Starting ASAP!! Apply now to Chris Meyer with A-Line! PAY RATE: $17.00 per hour HOURS 8hr. shift between 7am to 7pm, Monday through Friday. (Must be flexible for any shift within these hours) Onsite for first day, then becomes fully remote Job...
-
Customer Service Representative
3 weeks ago
Richardson, United States UnitedHealth Group Full timeAnswer 45-60 incoming phone calls per day from Providers (doctors, dentists, billing companies) and identify the type of assistance the customer needs Perform research functions including making outbound calls to validate provider contact information Customer Service Representative, Customer Service, Support, Payment, Representative, Service, Retail,...
