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Healthcare Insurance Sales Call Auditor

1 month ago

Indianapolis, United States RTA US Full time
Job DescriptionJob Description

Our client, one of the largest healthcare corporations, is looking for Healthcare Insurance Sales Call Auditor within the Medicare and health insurance sectors to join their team remotely. The ideal candidate will have a deep understanding of sales call auditing, sales processes, and compliance with Medicare guidelines and health insurance regulations, particularly those set forth by CMS.

Pay Rate Range: $24.00 to $28.00 per hour / depending on experience

Schedule: Monday through Friday - 8:00 AM to 5:00 PM

Location: Remote - United States

Duration: 1 year contract W-2 role

RESPONSIBILITIES:

  • Conduct audits of sales calls to ensure compliance with quality requirements and guidelines, such as escalation procedures.
  • Apply quality concepts and principles specific to sales processes and compliance.
  • Adhere to established quality processes and guidelines for sales call auditing.
  • Demonstrate knowledge of procedural flows and processes in sales environments.
  • Utilize systems/tools to maintain and document quality metrics/outcomes of sales calls.
  • Document call quality, efficiency, and effectiveness using relevant metrics and tools.
  • Review and analyze quality data/metrics from sales calls to identify improvement opportunities.
  • Communicate call quality patterns/trends to stakeholders and drive appropriate action.
  • Monitor audit reports/results of sales calls and provide feedback for process effectiveness.
  • Plan, prioritize, and organize work to meet objectives and deadlines.
  • Review and monitor agent sales activities, especially during seasonal peaks, to ensure compliance with updated CMS requirements.
  • Collaborate with a team overseeing multi-distribution, multi-carrier agents, including sales support professionals, business and quality analysts, and auditors.

MINIMUM QUALIFICATIONS:

  • Associate's degree or higher.
  • 3+ years of experience auditing sales calls in Medicare or health insurance sectors, with focus on sales processes and compliance.
  • Proficiency in Microsoft Word, Excel, and Outlook.
  • Experience with multiple system platforms.

ABOUT US:

Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization.

We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.

As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.

Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.

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