Patient Access Representative
4 weeks ago
Practice Locations: Northside Hospital
Patient Services Coordinator - Appointment Scheduler (2 Open Positions)
Primarily concerned with coordinating appointments for patients. Cross training opportunities for the front office and other areas of the practice are available.
JOB ACCOUNTABILITIES*:
- Greet, register, and check patients in/out
- Answer incoming calls
- Schedule, cancel, and confirm appointments
- Verify patient balances, collects and processes patient payments, and updates patient accounts
- Process insurance eligibility
- Manages medical records requests
- Handles patient complaints or concerns
- Performs other duties as assigned or requested
*The Company reserves the right to add or change duties at any time.
JOB QUALIFICATIONS:
- Minimum Education: High School Diploma or equivalent
- Minimum Experience: Some previous work-related experience
- Bilingual English/Spanish (preferred but not required)
SKILLS:
- Excellent written and verbal communication skills
- Excellent interpersonal skills
- Excellent customer service skills
- Must possess the ability to make decisions and problem solve
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