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User Support Technician

4 months ago

Southborough, United States Connexion Systems & Engineering, Inc. Full time
Job DescriptionJob Description

Job Title: User Support Technician 
Hours: M-F 8am-5pm

Summary of Duties and Responsibilities:

  • IT Help Desk support (On rotating basis with some after-hours coverage)
  • Answer help desk phone calls
  • Route help desk tickets to appropriate technicians or support groups
  • Provide on the spot troubleshooting as time allows
  • Provide walk up support
  • Provide local support for the following systems (installation, upgrades, troubleshooting):
  • PC/Laptop Hardware and Software
  • Network Peripherals, Printers, Copiers
  • Telephone System
  • Enterprise/Business Applications
  • Mobile devices
  • Audio/Visual
  • Maintain loaner laptops
  • Hardware procurement, inventory, disposal support
  • Account Management advanced support


Qualifications

  • Windows 10 & 11 experience
  • Microsoft Office 365 experience
  • Working knowledge of Laptop/Desktop/Printer Hardware
  • General Networking and Wireless skills
  • PC/Laptop build and Imaging experience
  • Active Directory and Microsoft Exchange/O365 experience
  • Desktop support tools working knowledge
  • Anti-Virus, Malware, Spam and other security remediation experience
  • Ability to triage, troubleshoot, and resolve moderately complex PC/Network problems quickly and accurately; engage vendors as needed
  • Ability to be an active participant and contributor on a professional IT Support Team
  • Exceptional communication skills, telephone support skills, and interpersonal skills with a customer service focus
  • Ability to plan/organize time and workload
  • Ability to prioritize and escalate based on problem/issue severity
  • Ability to follow standard process/procedures
  • IT service management system experience required (ServiceNow experience a plus)
  • MacOS experience desired
  • Documentation and Knowledge base experience desired
  • Ability to work assignments that are moderately complex in nature where judgement is required in resolving problems and making routine recommendations
  • Mid-level position, all relevant experience considered, PC support experience required
Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.Company DescriptionConnexion Systems & Engineering is a full-service staffing firm, whose mission is to provide "best in class" staffing services to our clients and job seekers alike. We strive to achieve excellence in staffing, job placement and recruiting services, while treating our clients, employees, and candidates with the professionalism and respect they deserve.