Front Desk

2 weeks ago


Nashville, United States CATHOLIC CHARITIES, DIOCESE OF NASHVILLE Full time
Job DescriptionJob DescriptionDescription:

Catholic Charities is seeking candidates for the position of Front Desk and Fleet Assistant at our main office located at 2806 McGavock Pike, Nashville, Tennessee, 37214. This position is 37-1/2 hours per week from 7:55 a.m. to 4:30p.m. Monday through Friday.


The front desk staff are the first point of contact for all visitors. The prefer candidate is responsible for establishing a welcome, warm, and professional atmosphere for all clients and employees.


Primary functions are:

  • Greets visitors in a polite and attentive manner. Announces them to the appropriate personnel.
  • Answer the telephone in a professional, joyful and caring manner. Transfers calls to appropriate individuals or departments.
  • Ensure the reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures).
  • Respond to visitors and phone inquiries from the community. Directs them to the appropriate service department, provides directions, phone numbers, and general information about Catholic Charites and other service providers as needed.
  • Receive and distribute letters and packages on appropriate mail shelves.
  • Maintain strict confidentiality with regards to client’s information and identities and of persons who contact Catholic Charities inquiring about services, including all incoming and outgoing communication (mail, email, phone calls, etc.).
  • Assist procuring and maintaining major office equipment including copiers, postage machines and fax machines by location.
  • Assist the Fleet Services Coordinator with vehicle inspections and coordinating vehicle maintenance.
  • Prepares reports, reconcile, and prepare requests for payments related to major office equipment, vehicle leases or vehicle mileage logs.
  • Procure breakroom equipment and supplies as needed.
  • Procures, reviews invoices, and receipts and prepares check requests for all properties related to Catholic Charities’ occupancy including but not limited to leases, utilities, maintenance, and phone systems.
  • Assists in maintaining building security by ensuring that visitors are known and/or expected prior to allowing them to enter the secure section of the building.
  • This position requires having door 7, and the waiting room; ready and open at 8:00 am promptly. Flexibility, on occasion, to slightly alter hours of work to support large event or other needs.
  • May maintain employee directory with work cell phone numbers and/or assigned extensions.
  • Maintain accurate records regarding services provided according to Agency guidelines, using the database(s) provided by the agency and within Agency time frame.
  • Actively participate in supervision sessions, periodic team meetings, and training.
  • Perform other duties as assigned.
Requirements:

Education/Experience:

  • High School diploma or equivalent.
  • One year of data entry and front desk experience in a large organization.
  • Knowledge and experience in modern office practices and procedures.
  • Knowledge and experience in operating basic office equipment.
  • Proficiency in one or more of the following languages: Spanish, French or Creole, required.

Other Skills or Requirements:

  • Excellent interpersonal and customer service skills.
  • Proficient with Microsoft Office applications, especially Excel.
  • Ability to learn databases, and other systems.
  • Professional attitude and appearance.
  • Excellent verbal and written communication skills.
  • Friendly, congenial, and professional manner for greeting clients and guests.
  • Ability to work cooperatively with other employees and the public.
  • Ability to display discretion and integrity in the performance of duties.
  • Ability to speak in English with customers, vendors, or the public in person or on the telephone.
  • Ability to maintain a high level of confidentiality.
  • Ability, interest, and willingness to work with diverse staff and clients.
  • Good organizational skills with attention to detail.
  • Ability to follow directions and take accurate notes and messages.
  • Ability to achieve excellent working knowledge of telephone and control access systems.

How to Apply:


Qualified candidates should send a resume and cover letter detailing interest, desired salary, and available start date.


Catholic Charities, Diocese of Nashville is an equal opportunity employer. Catholic Charities does not discriminate in regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age, protected veteran status, disability status, or any other characteristic protected by law.


Satisfactory completion of a background and reference check is required.


Benefits:

  • 37.5-hour work week.
  • Ten (10) vacation days.
  • Twelve (12) personal days.
  • Eleven (11) paid holidays.
  • Paid time off for Christmas/New Year’s and Easter.
  • 403B plan with company match.
  • Pension plan.
  • Health insurance, vision, and dental coverage.
  • Employee Assistance Program.
  • Voluntary benefits.

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