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Customer Service

2 months ago

Zanesville, United States InnVite Hospitality Full time
Job DescriptionJob DescriptionSalary:

- Hotel-Sign ON Bonus $500

- Sign on Bonus will be paid in installments. 


Responsibilities

  • Perform all check-in and check-out tasks
  • Manage online and phone reservations
  • Inform customers about payment methods and verify their credit card data
  • Register guests collecting necessary information (like contact details and exact dates of their stay)
  • Welcome guests upon their arrival and assign rooms
  • Provide information about our hotel, available rooms, rates and amenities
  • Respond to clients’ complaints in a timely and professional manner
  • Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
  • Upsell additional facilities and services, when appropriate
  • Maintain updated records of bookings and payments



Requirements

  • Should be available to work at least one weekend day.
  • Should be able to work in 1st or 2nd or 3rd shift