Customer Service Representative

3 weeks ago


Dayton, United States Mincing Spice Company Full time $55,000
Job DescriptionJob Description

Job Summary: The Customer Service Representative supports the Sales and Marketing function. It addresses and resolves inquiries and issues from the company’s food manufacturing customers by providing a high level of support on products, orders, or other service inquiry.

 

Duties/Responsibilities:

Provide excellent customer service by performing various functions, including, but not limited to:

- Receive sales orders by email or phone

- Review, enter, and confirm order

- Collaborate with other departments, as and when needed

- Give customers timely updates on order status

- Document and process customer complaint, product return or replacement

- Respond in a timely manner to customer inquiries in relation to pricing, availability, packaging, or shipping

- Draft correspondences, reports, Bids, and email announcements professionally and efficiently

- Prepare and record contracts and balance reports

- Accurately update and maintain department records, including customer database

- Be proactive and initiate follow ups

- Provide support to Sales Reps (sample requests, RFQs, contracts, reports, or sales orders entry)

- Perform other duties as assigned

 

Skills/Abilities:

- Strong organization and time management skills

- Pay attention to detail

- Work independently as well as with others with minimal supervision

- Able to receive and execute directions and instructions efficiently

- Excellent listening, writing and verbal communication skills

- Adapt to shifting priorities to meet deadlines

- Apply basic mathematical computations, critical thinking, common sense, practicality, and logic to resolve customer issues

- Must be willing to work flexible hours on occasion or as requested

- Proficiency with programs and systems, particularly Excel spreadsheets and ERP (Sage)

 

Education and Experience:

- At least 1 year of experience in a customer service position

- At least 2 years of college coursework

- Experience with an ERP software and system preferred

Company DescriptionMincing Spice Company is a leading importer and processor of spices, seeds, and aromatic herbs, located in the Dayton section of South Brunswick Township, New Jersey.Company DescriptionMincing Spice Company is a leading importer and processor of spices, seeds, and aromatic herbs, located in the Dayton section of South Brunswick Township, New Jersey.

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