eCommerce Customer Service Specialist
1 week ago
We're searching for a passionate and customer-centric individual to join our growing team as a Customer Service Hero In this dynamic role, you'll be the first point of contact for our valued customers, ensuring their needs are met with enthusiasm and expertise.
What you'll do:
- Be a champion for our customers, answering phone calls, emails, and live chat inquiries with clarity and care.
- Resolve issues efficiently or seamlessly connect customers with the appropriate department for further assistance.
- Master the art of multitasking while navigating multiple systems and tasks during customer interactions.
- Maintain a professional and positive demeanor, building rapport and trust with every customer.
- Stay ahead of the curve by collaborating with the management team to deepen your product knowledge and stay informed of company policy updates.
- Become a problem-solving pro, transforming frustrated customers into loyal brand advocates and positively impacting the company's bottom line.
You're a great fit if you:
- Possess exceptional communication skills (written and verbal) with a friendly and approachable personality.
- Thrive in a fast-paced environment and demonstrate exceptional multitasking abilities.
- Embrace continuous learning and are eager to stay up-to-date on industry trends and company developments.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
Work Location: In person
If you require alternative methods of application or screening, you must approach the employer directly to request this as Indeed is not responsible for the employer's application process.
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