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Customer Excellence Representative

4 months ago

Glendale, United States Tacori Full time
Job DescriptionJob Description

JOB TITLE: CUSTOMER EXCELLENCE REPRESENTATIVE

REPORTS TO: DIRECTOR OF CUSTOMER EXCELLENCE

LOCATION: TACORI OFFICE

FLSA STATUS: NON-EXEMPT - FROM 21.64/HOUR

SCHEDULED HOURS: AS NEEDED

MAJOR FUNCTION:

Customer Excellence Representatives are responsible for engaging customers in conversation to understand their needs. They build strong relationships with retail partners and provide superior customer experiences.

POSITION RESPONSIBILITIES:

  • Provide customer service support for all territories quote and order processing.
  • End to end execution of custom design orders with the complexity ranging from basic to medium level.
  • Be knowledgeable on Marketing offerings and account/store specific plans.
  • Create orders in Navision for POS material requests made.
  • Gather and process quotes/orders for scheduled events.
  • Be knowledgeable on all training activity available to accounts/stores.
  • Responsible for funneling up areas of opportunity for training
  • Be knowledgeable on special projects with accounts/stores.
  • Ensure key deliverables of self are being met on consistent basis, partner with leadership to address performance gaps/issues.
  • Performs other duties and assignments as directed by management.

QUALIFICATIONS AND SKILLS:

  • BA/BS degree or equivalent preferred.
  • 2-4 years’ experience in sales and customer service.
  • Ability to work independently and a self-starter. Entrepreneurial spirit
  • Vast knowledge of product line to service customers’ requests.
  • Experience in all aspects of developing and maintaining business relationships.
  • Proficiency in all Office programs: Word, Excel, PowerPoint, etc.
  • Proven track record of reaching and exceeding sales goals
  • Ability to perform well in a highly dynamic, rapidly changing environment
  • Ability to effectively prioritize and manage tasks
  • Strong problem solving and quantitative analytical skills
  • Excellent written and oral communication skills
  • Ability to work independently as well as collaboratively within a team environment
  • Strong math skills needed to generate custom quotes.