Unified Call Team Supervisor
2 months ago
Summary: The UCT Supervisor will manage daily operations and personnel to ensure maximum efficiency and cost-effectiveness. This role involves utilizing technology, maintaining organization, and fostering productivity among staff. The ideal candidate is an organized, reliable, and results-driven professional with problem-solving skills and a vision for continuous improvement.
Position Info:
- Title: Unified Call Team Supervisor
- Client: Superior Plus Propane
- Duration: Not specified
- Location: Concord NH 03301
Responsibilities:
- Implement objectives and analyze call center metrics with the manager to ensure goals are met.
- Develop, coach, support, and evaluate team members to maintain quality service.
- Manage attendance and administer disciplinary actions as necessary.
- Answer representatives' questions and handle escalated issues.
- Lead team meetings and provide training on processes and expectations.
- Assist in identifying trends and establishing call center goals.
- Ensure staff achieve desired service levels and take corrective action when needed.
- Prepare reports and analyze data to improve processes and maximize efficiency.
- Develop standards and documentation to support quality and service goals.
- Availability for a flexible work schedule, including potential weekend coverage during peak seasons.
- Some travel required.
Skills/Qualifications:
- Bachelor’s degree or 5 years’ experience in call center management.
- Ability to multitask and remain calm under pressure.
- Exceptional interpersonal, customer service, and conflict resolution skills.
- Knowledge of management principles and company products, services, and policies.
- Strong coaching and leadership skills to motivate employees.
- Decisiveness and attention to detail.
- Proficiency with technology, including computers, software applications, and phone systems.
- Polite, professional phone voice.
Benefits:
- Excellent health coverage with a single plan free.
- Medical, dental, vision insurance.
- Retirement planning and profit sharing.
- Employer-paid short/long term disability.
- Employer-funded HSA account.
- Employer-sponsored Employee Assistance Program.
- Tuition reimbursement and access to in-house learning portal.
- Generous paid time off and flexible scheduling
We have other current jobs related to this field that you can find below
-
Unified Call Team Supervisor
4 weeks ago
Concord, United States 77 Consultants Full timeJob DescriptionJob DescriptionJOB DESCRIPTION:Role and Responsibilities• Work with manager to implement objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers• Develop, coach, support and evaluate the team:• Provide feedback and coaching timely• Evaluate and coach...
-
Unified Call Team Supervisor
1 month ago
Concord, United States 77 Consultants Full timeJob DescriptionJob DescriptionJOB DESCRIPTION:Role and Responsibilities• Work with manager to implement objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers• Develop, coach, support and evaluate the team:• Provide feedback and coaching timely• Evaluate and coach...
-
Unified Call Team Supervisor
3 weeks ago
Concord, United States 77 Consultants Full timeJob DescriptionJob DescriptionJOB DESCRIPTION:Role and Responsibilities• Work with manager to implement objectives, analyze call center metrics, ensure that the company and staff meet goals and provide reliable, efficient support for customers• Develop, coach, support and evaluate the team:• Provide feedback and coaching timely• Evaluate and coach...
-
Occupational Therapist 11-Month
2 months ago
Concord, United States Mount Diablo Unified School District Full timeDIABLO UNIFIED SCHOOL DISTRICTOCCUPATIONAL THERAPISTPrimary Function The Occupational Therapist evaluates student performance in the context of access to the educational program and the impact on learning, develops goals and objectives for consideration by Individualized Education Program (IEP) team, develops individual occupational therapy intervention...
-
Member Services Supervisor
1 month ago
Concord, United States LHH Full timeMember Services Supervisor LHH Recruitment Solutions is currently seeking a Member Service Supervisor in Concord, CA. This position is full-time, direct hire, onsite, salary $80K - $110K. Responsibilities: Actively participates in meeting the goals of the department. Provides excellent service by using a positive and professional tone to assist callers and...
-
On-Call Dispensing Nurse
4 weeks ago
Concord, United States BAART Programs Full timeDescription Position at BAART Programs On Call Dispensing Nurse - LPN/LVN BAART Program is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing Supervisors. The dispensing nurse also shares responsibility of...
-
On-Call Dispensing Nurse
2 months ago
Concord, United States BAART Programs Full timeDescription Position at BAART Programs On Call Dispensing Nurse - LPN/LVN BAART Program is looking for a detail oriented and empathetic Licensed Practical Nurse / Licensed Vocational Nurse to dispense prescribed medications as part of a treatment team in partnership with Physicians and Nursing Supervisors. The dispensing nurse also shares responsibility of...
-
Assistant to Deaf/Hard of Hearing I #1784
2 weeks ago
Concord, United States Mt. Diablo Unified School District Full timeCLASS TITLE: ASSISTANT TO THE DEAF AND HARD OF HEARING I Work Length: 6 Hours per Day New salary schedule effective 7/1/ DEFINITION: Under general supervision and evaluation by the site administrator, performs work of moderate difficulty providing specialized instructional support services in general or special education setting with deaf...
-
School Counselor, Secondary @ Middle School TBD | SY
2 months ago
Concord, United States Mount Diablo Unified School District Full timeMT. DIABLO UNIFIED SCHOOL DISTRICT School Counselor Definition The School Counselor's primary function is to provide all students equitable access to developmentally appropriate and comprehensive counseling services focused on academic success, personal and social development and career and college guidance. Plans, monitors, and manages students' educational...
-
Social Work Specialist
1 month ago
Concord, United States Mount Diablo Unified School District Full time** This position will be specifically serving Newcomer students and families. These are students and families who have been in the US school system three years or less. This position will be housed at Willow Creek Center, but will require visiting many different school sites. Bilingual Spanish preferred, as the majority of the Newcomer families to Mt. Diablo...
-
Call Center Manager
2 weeks ago
Concord, United States Duncraft Full timeJob DescriptionJob DescriptionJob Summary: We are seeking a motivated and experienced individual to join our team as the Call Center Manager. The successful candidate will oversee the daily operations of our call center, ensuring that customer interactions are handled efficiently, professionally, and in line with our company's values and standards. This...
-
Call Center Manager
3 weeks ago
Concord, United States Duncraft Full timeJob DescriptionJob DescriptionJob Summary: We are seeking a motivated and experienced individual to join our team as the Call Center Manager. The successful candidate will oversee the daily operations of our call center, ensuring that customer interactions are handled efficiently, professionally, and in line with our company's values and standards. This...
-
Health & Welfare Supervisor
2 weeks ago
Concord, United States TEKsystems Full timeDescription:ESSENTIAL DUTIES AND RESPONSIBILITIES• Supervises call center leads, call center, and front desk representatives.• Holds 1:1 bi-weekly meetings with their staff, bi-weekly training for their staff, monthly leadmeetings, monthly team meetings, and monthly cross-functional lead meetings.• Ensures all staff within the department support and...
-
Elementary School Secretary #1745
1 month ago
Concord, United States Mt. Diablo Unified School District Full timeUnder general supervision, performs work of moderate difficulty in providing basic secretarial/clerical assistance; and performs related work as required. Work Length: 7 Hours per Day EXAMPLES OF DUTIES: Takes and transcribes correspondence, memoranda, reports and minutes of meetings from oral or machine dictation, rough drafts, or instruction ...
-
Concord, New Hampshire, United States TEKsystems Full timeA major Labor Union is looking for a Supervisor for the Health and Wellness team Ideal candidate has experience within Unions as well as minimum 1 year of supervisory experience over customer service reps in the health space. Description Supervises call center leads, call center, and front desk representatives. Holds 1:1 bi-weekly meetings with their...
-
Delivery Supervisor
1 month ago
Concord, United States United Beverages of North Carolina, LLC Full timeJob DescriptionJob DescriptionAre you a seasoned industry professional with a knack for leadership? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to shine? If so, we have your perfect role at United Beverages of North Carolina. As a Full Time Delivery Supervisor, you'll be at the forefront of our...
-
Warehouse-Supervisor
6 days ago
Concord, United States Prime Beverage Group LLC Full timeJob DescriptionJob DescriptionWarehouse Supervisor Job DescriptionThe Warehouse Supervisor supervises, and coordinates activities of workers engaged in shipping, receiving, and warehousing. The right candidate will take pride in contributing to our continued growth and expansion initiatives as part of the team. This is a full-time position on 1st Shift that...
-
Customer Call Center REP
2 months ago
Concord, United States Global Channel Management Full timeAbout the job Customer Call Center REP Customer Call Rep needs 1+ years experience Customer Call Rep requires: Monday to Friday 8am to 4:30pm Call center Clerical/customer service experience Must pass preemployment, drug test Communicate well with team Grammar accuracy Customer Call Rep duties: Responds to telephone inquiries and complaints using standard...
-
Special Education Assistant I
1 month ago
Concord, United States Mt. Diablo Unified School District Full timeCLASS TITLE: SPECIAL EDUCATION ASSISTANT I/CLASSROOM Work Length: 5 Hours per Day New salary schedule effective 7/1/ To see what a Special Education Assistant does watch this video! DEFINITION: Under general supervision, performs work of moderate difficulty in providing various specialized instructional support services in various pre...
-
Special Education Assistant I
2 months ago
Concord, United States Mt. Diablo Unified School District Full timeCLASS TITLE: SPECIAL EDUCATION ASSISTANT I/CLASSROOM Work Length: 5hrs/day To see what a Special Education Assistant does watch this video! DEFINITION: Under general supervision, performs work of moderate difficulty in providing various specialized instructional support services in various pre K –12 and adult special education settings;...
