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Bilingual Customer Service Representative-Manufacturing exp.

3 months ago

Riverside, United States CG Staffing Solutions Full time
Job DescriptionJob Description

ESSENTIAL FUNCTIONS: • Utilize Sage Mas 100 for daily order entry of whole goods and parts and revisions to sales orders if required. • Provide basic quotations of small parts and standard products. • Coordinate with freight companies and with internal departments to ensure timely delivery of products to customers. • Heavy coordination & communication with shipping departments in various locations. • Communication and follow up regarding status of open quotes and orders with customers, as well as with internal departments. • Proactively provide technical support and problem-resolution for our customers if required for basic fundamentals and product questions. • Create and track RMA’s from beginning to end • Ability to problem-solve and escalate issues to management when required. • Ability to multitask with many factors or tasks open at the same time. • Consistent follow through on projects, tasks and objectives.

Company DescriptionGreat working environment.Company DescriptionGreat working environment.