Front Desk/Office Manager

2 weeks ago


Montclair, United States Rowe Plastic Surgery Full time
Job DescriptionJob Description

Front Desk/Office Manager - Full Time
Job Description

The Front Desk/Office Manager will provide exceptional customer service to patients while maintaining an organized work environment. The Front Desk/Office Manager should be a dependable, dynamic, and enthusiastic individual who has flexibility within their schedule to be able to stay until the job is completed.

  • Welcome patients and answer phones in a friendly, positive and professional manner while always providing superior customer service.
  • Schedule patient appointments, present patient quotes; collect and post payments.
  • Maintain accurate, updated patient information and create new patient accounts in the electronic medical records.
  • Confirm appointments with patients, as well as notifying them if there are any changes in the schedule.
  • Check in/out patients.
  • Maintain the waiting area, providing a warm and welcoming atmosphere for new and returning patients.
  • Organize schedules for Doctors and clinical staff.
  • Comply with HIPAA regulations.
  • Check patients insurance eligibility.
  • Focus on the patient/Insurance requests by following through on them until they are resolved to the patients’ satisfaction and within the insurance guidelines.
  • Document issues and follow up on responses from all the team members in a timely manner.
  • Review explanations of benefits for payment accuracy, denials and appeals.
  • Communicate with patient and collect Out of Pocket fees prior to surgery.
  • Analyze and maintain reports to ensure timely submission of claims.
  • Identify problem accounts requiring further work.
  • Provide information to insurance carriers or patients regarding patient accounts.
  • Become acquainted with various skin care products that are for sale in the office and sell the products to patients.
  • Become acquainted with treatments offered by the practice.

Education and Experience:

  • 2 years of college education is preferred, but a high school diploma with patient relations experience will be taken into consideration.
  • 2+ years working in a medical office.
  • Plastic surgery experience not required but preferred.

Skills and Abilities:

  • Must be able to multi-task.
  • Detail-oriented.
  • Solid computer skills, including knowledge of Microsoft Excel and Word; internet savvy.
  • EMR experience helpful - Nextech preferred.
  • Ability to keep up and work within a fast-paced environment.
  • Commitment to excellence and high standards.
  • Strong organizational skills; able to manage priorities and workflow.
  • Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.
  • Ability to effectively communicate with people at all levels and from various backgrounds.
  • Must be able to speak, read, write, and understand the primary language used in the workplace.
  • Professional appearance and demeanor.

COMPETENCIES:

  • Client Focus - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance; Meet commitments.
  • Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and get clarification; Respond well to questions.
  • Teamwork - Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed.

This Job Is Ideal for Someone Who Is:

  • Dependable -- more reliable than spontaneous
  • People-oriented -- enjoys interacting with people and working on group projects
  • Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
  • Achievement-oriented -- enjoys taking on challenges, even if they might fail
  • Detail-oriented -- would rather focus on the details of work than the bigger picture
  • Autonomous/Independent -- enjoys working with little direction
  • Innovative -- prefers working in unconventional ways or on tasks that require creativity
  • High stress tolerance -- thrives in a high-pressure environment

Job Types: Full-time, Monday through Friday

Pay: $24.00 - $28.00 per hour depending on experience

Company DescriptionMulit-Surgeon Plastic Surgery PracticeCompany DescriptionMulit-Surgeon Plastic Surgery Practice
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