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Airway Administrator
3 months ago
About Us: Partners Dental Studio is a leading orthodontic dental laboratory committed to delivering the highest quality dental appliances. We foster a collaborative and innovative work environment and are dedicated to continuous improvement and customer satisfaction.
Job Description: We are seeking a highly organized and detail-oriented Airway Administrator to join our team. The Airway Administrator will play a crucial role in facilitating smooth communication between our internal teams and dental/orthodontic practices, managing case setups, and ensuring exceptional customer service.
Responsibilities:
- Customer Service: Provide exceptional customer service, addressing all inquiries and issues promptly and effectively. Act as the primary point of contact for dental practices, ensuring a high level of customer satisfaction.
- Practice Relations: Build and maintain strong relationships with dental practices to ensure smooth communication and collaboration. Regularly update practices on case progress and any changes.
- Meeting Facilitation/Coordination: Schedule, organize, and facilitate meetings with dental/orthodontic practices and internal teams. Ensure all meetings are well-prepared and productive, focusing on case discussions and coordination.
- Case Set-Up: Manage the setup and preparation of cases, ensuring all necessary details and documentation are accurate and complete. Collaborate with internal teams to ensure cases are processed efficiently.
- Communication: Serve as a primary point of contact for practices, providing timely updates on case progress and any necessary follow-ups. Maintain clear and consistent communication with both internal and external stakeholders.
- Documentation Management: Ensure all case-related documentation is organized and easily accessible. Maintain accurate records of all communications and case details.
- Quality Control: Monitor and review cases for accuracy and completeness. Work closely with the quality control team to address any discrepancies or issues.
- Process Improvement: Identify opportunities to improve workflow and case management processes. Implement best practices to enhance efficiency and customer satisfaction.
- Administrative Support: Provide general administrative support to the Airway department. Assist with other duties as assigned by the manager.
Requirements:
- Strong organizational and multitasking skills.
- Excellent communication and interpersonal abilities.
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Google Workspace).
- Ability to work independently and as part of a team.
- Previous experience in a dental or medical administrative role is a plus.
At Partners Dental Studio is rooted in five core promises: Innovation, Dependability, Quality, Communication, and Consistency. We strive to deliver 5 core promises to our customers and believe that delivering these promises to our team members is equally important. We are a team that believes in offering full benefits for all full-time team members as well as a company 401K plan with match. We also have paid time off and a flexible work environment.
Come join a team that is driven to make a difference in patients lives.Company DescriptionWelcome to Partners Dental Studio, an innovative orthodontic laboratory based out of Chanhassen, MN. We specialize in crafting custom orthodontic appliances with cutting-edge 3D printing technology and other manufacturing methods including incorporating all types of hand craftmanship such as bending wire, using laser welders, small motor handpieces and other tools to craft appliances for patients. \r
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At Partners Dental Studio is rooted in five core promises: Innovation, Dependability, Quality, Communication, and Consistency. We strive to deliver 5 core promises to our customers and believe that delivering these promises to our team members is equally important. We are a team that believes in offering full benefits for all full-time team members as well as a company 401K plan with match. We also have paid time off and a flexible work environment. \r
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Come join a team that is driven to make a difference in patients lives.
