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Customer Care Representative

2 months ago

Dallas, United States The Reserves Network Full time
Job DescriptionJob Description

Customer Care Representative

Pay Rate: $18/hour

Hours: Monday-Friday 1pm-10pm, 12pm-10pm Saturday/Sunday; will work 4 days during the week and 1 weekend day

Great Direct Hire Opportunity

We are seeking full-time Customer Care Representatives to join our customer’s team in Dallas. You must be able to Project a professional company image through phone interaction.

As A Member of This Team:

  • Answer phones to respond to general customer inquiries, invoice questions, and customer complaints.
  • Manage large amounts of multi-line inbound calls in a timely manner with a phone adherence of 90%, talk time goal of 8:30 minutes and follow communication “scripts” when handling different topics from a quality assurance perspective with a goal of 90% or greater per customer experience.
  • Handle charge by phone, Back office search functions, Back office The Order Viewer, Flash Seats for Admin, Flash Seats for Customers, Customer Service Basics, Utilizing Wiki, Slack, Five9, Escalation process, Transfer process, Brand protection (Dos and Don'ts), Outlook, including calendar, Quality Assurance, Soft skills, MOD - Method of Delivery, Back Office Refunds, Back Office Exchanges, Submitting Internal Inquiries (case by case scenarios).

You Will Need:

  • Successful completion of new hire training and nesting.
  • Final Grade must be passing.
  • Two years plus previous experience in a customer support role.
  • Track record of exceeding performance metrics.
  • Strong phone and verbal communication skills along with active listening.
  • Familiarity with CRM, Workforce systems and practices.
  • Customer focus and adaptability to different personality types.
  • Ability to multi-task, set priorities and manage time effectively.
  • High school diploma.

Bonus Points if You Have:

  • Bilingual (English and Spanish).
  • Higher education and contact center certifications.

Why Apply:

  • Work with a team of problem solvers - We find the opportunities to help customers and pride ourselves on making it a positive experience.
  • Extraordinary People – we’re not kidding
  • Meaningful Mission - Helping revolutionize an industry and deliver better experiences for fans and clients around the world.
  • Opportunities for learning and leveling up through training and education reimbursement.
Company DescriptionThe Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions.

As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notificationsCompany DescriptionThe Reserves Network is a family-owned and veteran-founded company. Since 1984, we have been bringing employers and job seekers together in a variety of industries and positions. \r
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As an equal opportunity employer, we value our employees and foster an environment of respect, integrity and trust in every aspect of employment. However you identify and whatever your background, we encourage you to apply today or you can download our mobile app to receive and accept real-time job notifications