Customer Care Representative
2 months ago
Location:
Location:
Customer Care Representative in Dallas at Lennar Homes **Location:**
**Experience:**
3 years **Job Description**
**Overview**
As a Customer Care Representative, you will be responsible for evaluating requests, scheduling trades to complete work, expedite repairs and ensure homeowner satisfaction. #CB #ZR
**Responsibilities**
* Conduct homeowner walk-throughs, acquainting homeowner with operation of appliances, heating/cooling systems, maintenance of home, etc.
* Coordinate with the Construction Department staff and contractors in the completion of walk-through repairs within five (5) days.
* Schedule and supervise subcontractor repairs in homes after delivery to homeowner.
* Schedule inspections with homeowners, assess routine warranty claims and follow through to completion all service requests within seven (7) days.
* Provide accurate and timely information to Customer Care Manager on progress and scopes of work.
* Maintain positive homeowner relations, provide homeowner with knowledgeable, timely and professional service.
* Evaluate subcontractor and product performance and provide ongoing information to Manager as it relates to quality of workmanship and materials.
* Participate in emergency on call rotation service schedule.
* Keep accurate service request logs and documentation of all work performed.
* Participate and attend department meetings.
#CB
**Qualifications**
* High School Diploma or equivalent required.
* Associates degree or equivalent preferred.
* 3 years residential customer care or construction field
* Valid drivers license and a good driving record
* Working knowledge of new technology such as iPads
* Excellent verbal and written communication skills
**Type**
Regular Full-Time
**Job Requirements**
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