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Assistant, Showroom

2 months ago

Carlsbad, United States CANYON BICYCLES USA INC Full time
Job DescriptionJob Description

Position Summary

The Showroom & Demo Center Assistant is a frontline member of the greater Customer Experience department. The overall goal of this position is to facilitate an exceptional customer experience for anyone who walks in the door. This includes setting up customers to test bikes, explaining product features and functionality, guiding customers through the purchasing process, closing sales, finding resolutions to walk-in customer issues, and helping merchandise and organize the space.

Essential Job Functions

  • Provide best-in-class customer service: Outgoing and able to quickly connect with the customer to understand what is important them and why they came to visit.
  • Develop and maintain expert-level Canyon product knowledge: Through rigorous training, initially provided by Canyon, but continuously improved upon through self-study of internal resources such as the website, internal tech bulletins, product briefs, bike launch presentations, and other internal documentation.
  • Effectively communicate with customers and internal team: Manage multiple interactions throughout the day, show proficiency in offering the right answer to the customer, escalate when support is needed to find correct information, and be able to appropriately resolve conflict or confusion in a constructive manner.
  • Demonstrate aptitude for internal operating systems: Understanding and working with key operations systems are essential in performing daily functions. Training will be provided, but developing proficiency in business technologies such as SAP, Salesforce, Microsoft Teams, and SharePoint is required.
  • Support critical KPI targets: An Assistant’s performance is assessed by their contribution to the critical daily metrics of the Showroom & Demo Center. Such metrics include but are not limited to the number of test rides completed, bike sales, gear sales, and New Bike Day consultations.

Minimum Education & Work Experience Requirements

  • High School Diploma
  • Minimum 1 year of experience in customer service or retail
  • Ability to work Tuesday through Saturdays

Preferred Knowledge, Skills, and Abilities:

  • Understanding of the cycling industry or personal cycling experience.
  • Excellent communication and collaboration skills with the ability to find answers or de-escalate difficult situations.
  • Highly organized with an acute ability to pay attention to detail.
  • Performs well in a high-pressure, fast-paced environment.
  • Self-starter who takes initiative and is intrinsically driven to solve problems.

Work Environment

We offer a professional, upbeat, and fun work environment at the Canyon Bicycles US Headquarters in Carlsbad. It is a world-class office space with a Canyon Showroom for displaying our professional team and athlete bikes. This full-time role is an opportunity to be a part of the cycling and sports industry, work alongside an awesome team, and contribute to a growing company.

Physical Factors

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this Job, the employee is regularly required to sit for extended periods of time; use hands to finger, handle, or feel the computer; reach with hands and arms and talk or hear. The employee must occasionally lift and/or move up to 25 pounds.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.