Sales Manager/Operations

3 weeks ago


Ronkonkoma, United States Hastings Tile & Bath Full time
Job DescriptionJob Description

Job Description
- Based out of Ronkonkoma corporate office. Will have to go into NYC to work with
showroom team. Will be responsible for managing a SDR + Showroom team.
- We work with designers, architects + end-users for high-end bathroom furnishings
including vanities, storage, mirrors, tubs, faucets, shower systems.
Looking for–
- Personality – motivated, engaging, inviting, warm, energetic
- Sales Management experience – can lead a team, strong communication, phone + sales
skills
- Technologically inclined – strong comfort/ability with CRM & ERP systems
- Intelligent – learning our collection details, nuances and possibilities + ability to learn new
skills
- Design – would be ideal
Job Expectations
- Oversee the sales funnel
o making sure contacts are moving through the sales funnel smoothly
o Identify bottlenecks in sales process + enhance team productivity
o looking at conversion rates through each stage of the funnel
 MQL-SQL SQL-Opp Opp-Customer MQL-Customer
 Deal Stage progression
 identify issues, sticking points if MQLs + SQLs aren’t progressing
 Deal Velocity
- Manage/Train/Coach/Develop sales teams + reps
o Sales Process + Methodology– execution
 Lead Management, Deal Management, Lead Journey Analysis, Lead
Qualification, Personas…..
 Marketing-Sales tie-in
o Tracking Sales Analytics KPIs, LPIs, TPIs by team + individual – identify who’s missing
quotas + why. Drill down into details, # of calls, meetings, emails sent, follow-ups,
emails, tasks, lead response time, sales activieties, etc….
o Training, coaching, managing, implementing – Sales Automation Tools
 HubSpot features/tools, tech stack + connected apps (Proposify)
o Product Training
o Call Coaching – Call Tracking + Conversational Intelligence – listening to calls +
identifying missed opportunities + providing feedback + coaching
o Feedback – tied into the Feedback surveys pre + post sale (NPS, CSAT) – if survey
score < 7 they get automated notification
 Post Call/Meeting survey – Demos, scheduled calls/meetings
 Post Sale – NPS, CSAT
- Sales Team Discussions
o Draw insights ask
 what would be helpful for the sales team – help their day, reduce friction
 what they’re hearing from customers
 new pain points, challenges, expectations, etc.
o What type of content would be helpful for sales team + clients based on what Sales
is hearing
o Persona / ICP criteria, high-fit lead
- Execute Sales process optimizations + improvements – templates, sales enablement,
automation
- Work alongside Sales Leaders to define objectives + enhance + improve the Sales Process
o Provide data-driven input on future organizational goals
o Sales-Marketing alignment
o Reporting
- Sales Forecasting
- Onboarding new sales reps
- Optimize lead qualification + scoring

Company DescriptionHastings Tile & Bath has been at the forefront of design, providing architectural products to the building industry, beginning with pavers for large-scale installations such as the walkways that surround New York City’s Central Park. In the 1970s, we began importing tile and bath products from Italy for the high-end home furnishings industry. Today, Hastings products are sold through leading bath and kitchen dealers across the country, including our own 4,600 square foot showroom in the Architects & Designers Building in New York City.Company DescriptionHastings Tile & Bath has been at the forefront of design, providing architectural products to the building industry, beginning with pavers for large-scale installations such as the walkways that surround New York City’s Central Park. In the 1970s, we began importing tile and bath products from Italy for the high-end home furnishings industry. Today, Hastings products are sold through leading bath and kitchen dealers across the country, including our own 4,600 square foot showroom in the Architects & Designers Building in New York City.

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