Program Manager

2 weeks ago

North Andover, United States HIPER Global US Full time
Job DescriptionJob Description

BROAD FUNCTION DESCRIPTION

Summary: HIPER Global US has a long history of inspiring innovation and close collaboration with our customers. We seek a highly motived program manager to join our growing team and help continue our tradition of success. The program manager will be responsible for the management of key value-added customer programs. This includes leading a cross-functional team of engineering and operations to ensure all customer requirements are met efficiently and in a timely manner.

 

Principal Responsibilities:

  • Program Management: Coordinates information flow through all organizations to ensure that customer requirements are met during a customer program from situation analysis through solution design and implementation – holds regular review meetings.
  • Program Goals: Communicates customer requirements, reviews program goals (long and short-term) and is responsible for ensuring that project plans and timelines meet those goals.
  • Margin Analysis: Proposes, reviews, and maintains necessary margins for each customer program.
  • Purchase Order Commitment: Sales is responsible for securing purchase order commitment for new customer/project engagements.
  • New Business: Responsible for searching for new business opportunities with new and existing customers.  It is a priority of this position to drive business growth with existing customers.
  • Technology Knowledge: Stays current on latest developments in open system platform technology. 
  • Management Relationships: Develops and maintains management level customer relationships.
  • Presentations: Provide expert presentation of proposed solutions including detailed services and technology platform selection.
  • Customer Relationship Management: Ensure smooth and effective communication between customer and all HIPER organizations. Should be the key customer contact / escalation path for issues that are not being resolved in a timely manner.  
  • QBRs: Prepares and manage Customer Quarterly Business Reviews.

Knowledge and Skills Required:

Interpersonal/Communication

  • Ability to communicate complex data effectively both internally and externally at all levels of the organization.
    • Must be comfortable interfacing with management level customer contacts including executive management.
    • Must be comfortable developing and doing customer presentations using various tools such as Microsoft PowerPoint.
    • Must be skilled in using meticulous project management tools to track project progress.
  • Ability to lead various teams, facilitate work processes and motivate employees.
    • Must possess strong oral and written people skills.
    • Must be able to delegate tasks with appropriate diligence.
    • Must demonstrate strong business ethics.
  • Effective writing and presentation skills.
  • Effective negotiation and conflict resolution skills.
  • Ability to multi-task and manage cross functional processes and teams.

Technical Job Knowledge

  • In-depth knowledge of open systems/embedded computing technology. 
  • In-depth knowledge of requirements associated with customer deployment of associated technology including certifications, and approvals.
  • Strong proficiency with Microsoft tools including Excel, Word, PowerPoint.
  • Epicor experience a plus.

Experience Requirements:

  • Bachelor’s degree in a related field.
  • 5-7 years of experience in Program/Project Management in a related industry.
  • Demonstrated knowledge of open systems/embedded computing technology desired.

 

Company DescriptionHIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.Company DescriptionHIPER Global US is a global leader in providing application-specific computing solutions. We offer a full range of world-class hardware platforms, both off-the-shelf and custom-built. Our value-add services include design, turnkey manufacturing, custom rugged, logistics, and support which allow our customers to focus on their core competencies and meet product scheduling deadlines.

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