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Customer Service Representative

3 months ago

Buford, United States Action Staffing Full time
Job DescriptionJob Description

Job Overview:

Our company is seeking a talented and friendly customer service representative to assist our clients. The ideal candidate should have outstanding phone skills, excellent communication skills, and should be self-motivated to provide great customer service.

Key Responsibilities:

1. Answer customer calls quickly and efficiently, handling inquiries and resolving issues as needed.

2. Provide regular updates about repairs or any outstanding issues to our clients.

3. Respond to customer emails promptly, providing answers to questions or directing them to the appropriate department for assistance.

4. Provide support to new customers as they navigate through our products and services.

5. Keep detailed records of all customer interactions, including phone calls and emails.

6. Collaborate with other departments to ensure customer issues are resolved in a timely and efficient manner.

Qualifications:

1. Strong phone and communication skills, with the ability to communicate effectively with customers from various backgrounds.

2. Ability to multitask and remain calm under pressure.

3. Strong attention to detail, with the ability to take thorough notes during customer interactions.

4. Ability to work well in a team-oriented environment, collaborating with colleagues to ensure the best possible customer service.

 

 

 

 

 

 

Company DescriptionAction Staffing is a full-service Staffing firm.Company DescriptionAction Staffing is a full-service Staffing firm.