Home Health Care Office Scheduler/Reception

3 weeks ago

Bloomfield Hills, United States BrightStar Care EW Home Care Corp. Full time
Job DescriptionJob DescriptionBrightstar Care of Birmingham, MI is looking for a Customer-Service Oriented Home Care Scheduler to join our team

Our Home Care Scheduler helps communicate schedules and information between our clients and care team professionals, building schedules, confirming changes, and overseeing field staff performance and reliability. They help with day-to-day office operations of our home care agency, including but not limited to: answering the phones, taking intake calls, filling open shifts and call-offs, entering call logger notes for changes and updates, uploading documents to client or employee files, supervising field staff administratively, and communicating with our nursing team. This is a position that requires in-office work and you must be able to work rotating weekends

What We Offer:

At BrightStar Care we value each of our employees and care about their wellbeing. We strive to provide best-in-class benefits packages, including:

  • Competitive Pay starting at $ 500 per week (reviewed after 90 days)
  • Health Insurance available
  • Monday - Friday in office
  • Employee referral bonus
  • Mobile shift access
  • Weekly pay w/ direct deposit

Responsibilities:

  • Customer/client care effectively manages the customer care procedures and serves as point of contact for client/customer relations.
  • Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed.
  • Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies
  • You will be required to serve as a on-call person one weekend a month
  • Scheduling and care coverage supports and uses all technology tools and resources to ensure proper business processes
  • Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a clients care
  • Supervises, educates and coaches other field personnel, as directed by the Director of Nursing
  • Administers agency policies and procedures
  • Assures proper maintenance of clinical records in compliance with local, state and federal laws
  • Assures compliance with all local, state and federal laws

Requirements:

  • Must be able to help run Orientations
  • High School Diploma required
  • Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint)
  • Multi-Tasker - Excellent organization, planning, and project management skills.
  • Good time management skills A MUST
  • Great communicator
  • Ability to work rotating weekends
  • 2 years of relevant home health care experience preferred
  • Valid drivers license; valid state required proof of auto insurance.
  • Transportation to meet the needs of position and scope of job responsibilities.

We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.

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