Customer Care
3 weeks ago
Job Title: Customer Care
Location: El Paso, TX
Duration: 12+ Months
Job Overview:
This position is accountable for ensuring customers receive the best possible service. By reviewing order content and customer needs the individual commits to a shipment date. Software aids in the decision process however attention to detail and accurate data entry is imperative. Timely and accurate communication to project managers and sales representatives provides needed information to the customer on order status.
Commits to scheduled ship dates to achieve customer needs and balance plant loading.
• Schedules incoming orders (new and change orders).
• Attends production meetings to review order status.
• Communicates information to project managers and sales representatives in a timely fashion.
• Utilizes a base knowledge of products and their use.
• Maintains accurate and complete documentation of customer communication and action taken.
• Maintain customer request (CR) system and timely feedback to project managers and customers.
Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.Company DescriptionSelect Source International (SSI) is an IT, Health Care, and Engineering Services consulting firm that has been in business since 1998. SSI consultants have provided exceptional services that have been appreciated by clients, customers, and users alike at several large Fortune 500 companies, mid-size enterprises, and consulting companies.-
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