Evening Restaurant Supervisor

3 weeks ago

Kansas City, United States Holiday Inn KCI AirportKCI Expo CenterAtwell Suites Full time $15
Job DescriptionJob DescriptionOverview:  The Restaurant Supervisor supports the F&B Manager with all restaurant operations to ensure guests of Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites receive quality service when they dine with us Previous kitchen management experience is required. At Holiday Inn KCI Airport/KCI Expo Center/Atwell Suites, we are looking for individuals who are friendly, welcoming, and full of life; people who are always finding ways to make every guest’s experience enjoyable Primary Duties and Responsibilities: 
  • Manage service aspects in all food and beverage assigned areas and events. 
  • Ensure customers receive a great dining experience by acknowledging, greeting, and thanking all guests; resolve situations involving unhappy customers using de-escalation tactics. 
  • Understand and respond to customer’s needs and ensure a high level of guest satisfaction.
  • Confirm that all service staff are in proper uniform and adhere to IHG appearance standards each shift.
  • Ensure all franchise-required training is completed for all new F&B staff within the required time frame, and validate training via written and oral testing.
  • Oversee the hiring process, management, and training of restaurant staff in accordance with IHG’s standards of quality and service.
  • Create, maintain, and distribute weekly staff schedules; communicate changes as necessary.
  • Perform “cost-out” reporting of all schedules, comparing "plan" to "actual".
  • Perform weekly F&B revenue reporting, comparing “plan” to “actual”.
  • Conduct pre-shift, pre-meal, and/or pre-event meetings with all necessary staff members; ensure consistent communication within the department.
  • Create marketing/promotional plans and activities to drive top-line revenue for the F&B operations.
  • Create and report the “cost-out” of all menus for restaurant and banquet areas, revise quarterly or as needed, and ensure budgeted costs are realistic and attainable.
  • Monitor inventory of kitchen products and supplies; prepare and place weekly food and beverage product orders.
  • Ensure compliance with all local, county and state health codes, food and beverage training requirements and all liquor laws and codes, as dictated by all governing entities.
  • Ensure restaurant passes all franchise QA’s as well as all city, county and state Health Inspections.
  • Acts as manager on duty as required.
  • Other duties as assigned.
Qualifications and Requirements: 
  • Bachelor’s degree/higher education qualification/equivalent in Hotel Management, culinary arts, or related field plus 4+ years related experience required.
  • 1 year experience in a Restaurant/Kitchen Management role required.
  • Must obtain certifications or permits as required by local governmental agencies.
  • This is a very “hands-on” role and the qualified candidate will be able to jump in, take initiative, and maintain composure in a fast-paced environment.
Job Type: Full-timePay: $15.00 per hour Schedule (may vary):
  • 8-hour shift
  • Evening Shift
  • Holidays
  • Overtime
  • Weekend availability
 Benefits:

  • Health Insurance
  • Dental Insurance
  • Life Insurance
  • 401(k) with Company Match
  • Paid Vacation Time
  • Employee Discount Program
  • Referral Bonus Program
  • Flexible Schedule

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