Service Desk Analyst

2 weeks ago

Salt Lake City, United States SGA Full time
Job DescriptionJob Description
  • High School Diploma Required
  • Minimum 2 years of experience working in the technical support field in an enterprise environment, preferably with phone support experience.
  • Solid technical knowledge, troubleshooting skills and support experience with the following:
    • Zoom
    • Microsoft Windows platform (Windows 7, 10)
    • Networking, LAN, WAN, corporate enterprise domain infrastructure environment
    • Windows desktop and server operating system
    • Microsoft Active Directory
    • Microsoft Outlook
  • Good understanding of the Microsoft Office products such as Word, Excel, and Power Point.
  • Basic conceptual knowledge of Citrix/VMware/VDI/Virtualization.
  • Ability to perform Mobile OS (iOS/Android) application troubleshooting.
  • Team player mentality, collaborative, self-learner and self-motivated.
  • Good understanding of English and good communication skills is a must.
  • Strong customer service skills and focus on ownership throughout the resolution process.
  • Flexibility to occasionally work any 24x7 shift to accommodate BCP or other business impacting events.
  • For our Asia language support team, hours of operation would match with region of support based on language spoken.

Preferred Skills:

  • The use of software-based web conferencing programs such as Lync, Skype, WebEx, Zoom.
  • Experience operating and troubleshooting on a variety of multimedia /audiovisual hardware and software for at least 2 years.
Company DescriptionSGA started in 1981 as a Wall Street / Financial Industry focused IT Resource Solutions company. Throughout growth and expansion into more vertical industries across North America, we’ve built internal teams and processes to best match the needs of each client and each vertical. Read on for insight on the Industries We Serve and the Core Competencies currently supported.Company DescriptionSGA started in 1981 as a Wall Street / Financial Industry focused IT Resource Solutions company. Throughout growth and expansion into more vertical industries across North America, we’ve built internal teams and processes to best match the needs of each client and each vertical. Read on for insight on the Industries We Serve and the Core Competencies currently supported.

  • Service Desk Analyst

    8 hours ago

    Salt Lake City, United States Stefanini, Inc Full time

    Job DescriptionJob DescriptionReference #57099Stefanini Group is hiring!Stefanini is looking for Service Desk Analyst in Salt Lake City, UT (100% Onsite work)For quick Apply, please reach out to Rahul Kumar- call: (248) 936-5060 / email: rahul.kumar@stefanini.comOpen to W2 Candidates only!This role requires ~1 weekend a month availability.WEEKLY Schedules...

  • Service Desk Analyst I

    2 weeks ago

    Kansas City, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...

  • Service Desk Analyst I

    3 days ago

    Kansas City, United States b3 Consulting Full time

    Service Desk Analyst: This is a full-time position and an opportunity to gain full exposure to the Service Desk environment through triaging tickets, resolving basic issues and setting up computer / IT equipment. You'll need excellent troubleshooting skills to pinpoint problems and help resolve any technical issues that arise. Description: As a Service Desk...

  • Service Desk Agent

    3 weeks ago

    Salt Lake, Utah, United States Unisys Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Service Desk Agent

    3 weeks ago

    Salt Lake, Utah, United States Unisys Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Service Desk Agent

    1 month ago

    Salt Lake, Utah, United States Unisys Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Service Desk Agent in SLC

    1 month ago

    Salt Lake, Utah, United States Unisys Full time

    We Believe in Better We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people's lives through secure, reliable advanced technology is our vision.At Unisys, we believe in better Here, you have the opportunity to learn new skills, apply your expertise, and solve...

  • Entry Level Service Desk

    2 weeks ago

    Iowa City, United States C4 Technical Services Full time

    Entry Service Desk Analyst Location: RemoteService Desk Analyst Summary: The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer...

  • Entry Level Service Desk

    3 days ago

    Iowa City, United States C4 Technical Services Full time

    Entry Service Desk Analyst Location: RemoteService Desk Analyst Summary: The Service Desk Analyst is a member of the Service Desk team. They are responsible for first level technical support of all supported applications. The will respond to user inquiries regarding incidents with applications, networks, platforms, and servers. In addition, they will answer...

  • Service Desk Agent

    2 weeks ago

    Texas City, United States Diverse Lynx Full time

    Role: Service Desk Agent Location : Palno, TX Requirements: Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule. Delivering customer service through multiple channels...

  • Service Desk Agent

    3 days ago

    Texas City, United States Diverse Lynx Full time

    Role: Service Desk Agent Location : Palno, TX Requirements: Knowledge of Service Desk Roles and responsibilities. Minimum 2-3 years' experience in a Service Desk Analyst role / IT Support in a global organization. Flexible for rotational shifts (between 5am to 5pm CST)/ Flexibility in shifting schedule. Delivering customer service through multiple channels...

  • Global Banking

    9 hours ago

    Salt Lake City, United States Russell Tobin Full time

    Job DescriptionJob DescriptionRussell Tobin is looking to hire an Operations Analyst based in Salt Lake City, UT for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.Job title: Global Banking & Markets - Operations - Analyst-Location: Salt...

  • Global Banking

    3 weeks ago

    Salt Lake City, United States Russell Tobin Full time

    Job DescriptionJob DescriptionRussell Tobin is looking to hire an Operations Analyst based in Salt Lake City, UT for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services.Job title: Global Banking & Markets - Operations - Analyst-Location: Salt...

  • Service Desk Analyst II

    2 weeks ago

    Lake Mary, United States MHI Full time

    Mitsubishi Power Americas, Inc. in Lake Mary, FL is looking for a Service Desk Analyst II. ESSENTIAL DUTIES & RESPONSIBILITIES Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization. Exercise critical thinking, analysis and troubleshooting to resolve...

  • Service Desk Analyst II

    3 days ago

    Lake Mary, United States MHI Full time

    Mitsubishi Power Americas, Inc. in Lake Mary, FL is looking for a Service Desk Analyst II. ESSENTIAL DUTIES & RESPONSIBILITIES Excellent verbal communication skills with the ability to communicate effectively with technical and non-technical team members at all levels in the organization. Exercise critical thinking, analysis and troubleshooting to resolve...

  • Help Desk Technician

    2 weeks ago

    Salt Lake City, United States Creative Financial Staffing Full time

    Seeking Help Desk Technician (on-site) - Salt Lake City, UT Why take a Help Desk Technician role with this company? Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group Great guidance and virtual remote support available on-call Immediate start - full time...

  • Help Desk Technician

    3 days ago

    Salt Lake City, United States Creative Financial Staffing Full time

    Seeking Help Desk Technician (on-site) - Salt Lake City, UT Why take a Help Desk Technician role with this company? Satellite location for nation-wide manufacture of food storage containers - gain additional Office 365 experience while contributing to a tight-knit group Great guidance and virtual remote support available on-call Immediate start - full time...

  • Front Desk Agent

    2 weeks ago

    Salt Lake City, United States The Grand America Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation.Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel...

  • Front Desk Agent

    2 weeks ago

    Salt Lake City, United States The Grand America Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...

  • Front Desk Agent

    3 weeks ago

    Salt Lake City, United States The Grand America Hotel Full time

    We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the...