Copier Repair Technician
3 weeks ago
Titan Office Solutions provides top support for Copiers and Printers in Greensboro, Charlotte and surrounding areas.
This is a mostly on-call position (we currently have a full time tech in the area) this will be minimal hours a week (sometimes no work at all which means no customers are having issues) but still will be paid for full work schedule..
***PREFERRED RICOH COPIER EXPERIENCE***
Responsibilities:
- Provide exceptional customer service and support to clients
- Answer incoming calls and respond to customer inquiries
- Assist customers with product troubleshooting and technical issues On and Off site
- Collaborate with the field service team to coordinate equipment repairs and maintenance
- Troubleshoot software issues and provide remote assistance to customers
- Utilize IT knowledge to assist with printer/copier hardware and networking problems
- Maintain accurate records of customer interactions and transactions
Requirements:
- Previous experience in Copier Repair (Preferably Xerox and Ricoh)
- Knowledge of OEM (Original Equipment Manufacturer) products and services
- Familiarity with field service operations and equipment repair processes
- Proficiency in software troubleshooting and resolving technical issues
- Basic understanding of computer hardware and networking concepts
- Strong problem-solving skills and ability to think critically
- Excellent communication skills, both verbal and written
- Ability to work well in a team environment
- Mechanical knowledge and experience using hand tools is a plus
This is an exciting opportunity for individuals who are passionate about providing excellent customer service and have a strong technical background. Join our team as a Part Time Copier Technician and contribute to our mission of delivering top-notch support to our valued customers.
Note: Please do not include any contact information or placeholders for contact information in the job description.
Company DescriptionTitan Office Solutions is an independent reseller of mainly Ricoh, Xerox and Sharp Copier Brands.Company DescriptionTitan Office Solutions is an independent reseller of mainly Ricoh, Xerox and Sharp Copier Brands.-
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