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IT Service Desk Technician

2 months ago

Knoxville, United States StaffSource, LLC Full time
Job DescriptionJob Description

Entry Level Technical Support - Training Provided - 2nd Shift (3:30-Midnight) / Weekends Included

Knoxville, TN

 

We are seeking IT Technicians to join our Knoxville team You will resolve computer-related issues for your clients and we will provide a thorough 4 week paid training process.

 

This is a great opportunity for recent/future graduates or anyone looking to get their foot in the door of the IT industry - paid training available

 

We are currently hiring for 2nd and 3rd shift. This is an in-office position.

 

Responsibilities:

  • Provide technical assistance with computer hardware and software
  • Resolve issues for clients via phone or electronically
  • Recommend hardware and software improvements
  • Track customer issues and resolutions

Qualifications:

  • Minimum 2 year degree in computer science or related field
  • Must have reliable transportation
  • Previous customer service experience
  • Ability to build rapport with clients
  • Strong troubleshooting and critical thinking skills
  • Positive and professional demeanor