Bilingual-Spanish Customer Service Rep.
3 weeks ago
Hybrid Schedule After 6 Months
Job Responsibilities:
- Responds to inbound calls and online requests for quotes for service.
- Performs outbound calls to vendors to schedule service.
- Negotiates pricing to meet customer's needs.
- Responsible for selling the company's products at a profitable rate and having a complete understanding of the pricing and proposal model.
- Develops and maintains a thorough knowledge of the company's available services, lines of business, and pricing structures.
- Responds to increases and decreases in service, change of ownership, and other miscellaneous service changes.
- Performs outbound customer relationship calls to existing customers.
- Offers additional services as appropriate.
- Develops and maintains beneficial relationships with our vendors.
- Works independently and makes decisions while using appropriate judgment in upward communication if customer or vendor concerns arise.
- Able to relate to a diverse customer base.
- Performs outbound collections calls, as required.
- Performs other job-related duties as assigned.
Qualifications:
- PC proficiency (Microsoft Office)
- Bilingual- Fluent in English & Spanish -Read & Write
- Associate degree or equivalent work experience
- 1+ years inbound sales and/or call center experience
- 1+ years waste industry experience
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