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IT-EHR Application Manager
2 months ago
General Position Description:
This position is responsible for the implementation, configuration, maintenance, and administration of all agency Information Technology (IT) systems. Works with all departments, members of the agency staff, and agency leadership to ensure IT and Electronic Health Record (EHR) needs are met with minimal interruption to business operations.
Performance Expectations and Competencies
Information Technology Manager (25%)
- Responsible for general oversight and operational readiness of agency IT hardware and software, in conjunction with contracted providers. This shall include, but is not limited to:
- Accountability and maintenance of individual computers, printers, monitors, servers, switches, routers, access points, phones, etc.
- Data backup procedures.
- Overall security and malware/virus protection.
- Demonstrates teamwork and maintains professional communication with all levels of the organization regarding the status of IT systems, including both oral and written communication.
- Completes other projects as assigned by supervisor and/or Leadership Team.
Electronic Health Record Application Manager (75%)
- Responsible for all phases of data management, design, and administration of the organization’s Electronic Health Record (EHR), EchoVantage.
- Maintain system security settings; setup new users; terminate users; purge system usage; initiate and maintain dictionaries and tables; manage and maintain menus; manage audit trails; update and customize EHR products; maintain client, staff, and user inquiries; create new forms and customize existing forms; create and maintain all reports, report definitions, and abstracts; maintain error logs; manage workflow; monitor client alert and system use.
- Make recommendations for system and operational enhancements.
- Create, organize, and provide training and support to all staff.
- Completes other projects as assigned by supervisor and/or Leadership Team.
General Knowledge and Skill:
- Knowledge/Skill in information technology for a multi-site agency regularly transmitting secure patient information both inside and outside of the agency.
- Knowledge/Skill in the use of written/verbal communication and in the ability to analyze business needs/issues and appropriately problem solve.
Minimum and Preferred Position Qualifications:
- Bachelor’s degree from an accredited university with a major in Information Technology or related field with 2 years experience in Information Technology/Systems Analysis.
- Experience with Structured Query Language (SQL), SQL Server Reporting Service (SSRS), and Form Designer preferred.
- Experience with an EHR database strongly preferred; familiarity with EchoVantage a plus.
- Preference is given to candidates with previous IT supervisory and/or mental health clinical services experience.
Additional Job Requirements (Licenses, Certifications, Personal Vehicle, etc.):
- Required to be on-call and work hours necessary to keep all systems operational and functional.
- Must have the ability to effectively hear and communicate with other employees and the public.
- Must have reliable transportation, have/maintain a valid driver’s license, and maintain adequate automobile insurance.
- Travel is required as part of this position.
- Lifting and carrying up to 50 lbs is required for this position.
Essential Equipment Routinely Used In This Position:
- Computers, printers, software, firewalls, servers, internet hardware, automobile, telephone, fax, and other general office equipment
