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IT Support Intern

2 months ago

Sioux Falls, United States Dynamic Business Solutions Sioux Falls Full time
Job DescriptionJob Description

Company overview:

At DBS, we strive to deliver prompt and professional IT support to our clients, leveraging advanced technology and innovative solutions. We are dedicated to fostering a dynamic and inclusive workplace where learning and professional growth are highly encouraged.

Job Summary:

We are seeking a motivated and tech-savvy IT Support Intern to join our team on a part-time basis. This internship offers a valuable opportunity to gain hands-on experience in IT support, assisting with day-to-day technical operations, troubleshooting, and providing exceptional support to our staff. The ideal candidate is a quick learner with a strong interest in IT and a commitment to providing excellent service.

Key Responsibilities:

Technical Support: Assist in providing first-line technical support to end-users for hardware, software, and network-related issues.

Troubleshooting: Help diagnose and resolve technical issues, escalating more complex problems to senior IT staff as needed.

-Setup and Configuration: Assist in the setup, configuration, and maintenance of computers, peripherals, and software applications.

User Assistance: Support users with account setups, password resets, and access to applications and systems.

Documentation: Help maintain documentation for IT procedures, solutions, and user guides.

System Maintenance: Assist with routine maintenance tasks such as software updates, backups, and hardware upgrades.

Inventory Management: Assist in tracking and managing IT equipment inventory.

Learning and Development: Participate in training sessions and workshops to enhance IT knowledge and skills.

Qualifications:

Education: Currently enrolled in or recently graduated from a degree program in Information Technology, Computer Science, or a related field.

Technical Knowledge: Basic understanding of Windows desktop and server operating systems, Microsoft Office Suite, and basic networking concepts.

Communication Skills: Good verbal and written communication skills with the ability to explain technical concepts to non-technical users.

Customer Service: Strong customer service orientation with a focus on providing high-quality support and user satisfaction.

Problem-Solving: Ability to troubleshoot and resolve basic technical issues efficiently.

Organizational Skills: Strong organizational skills with the ability to prioritize tasks and manage time effectively.

Team Player: Ability to work collaboratively with other team members and departments.

Adaptability: Flexibility to adapt to changing priorities and learn new technologies quickly.

Benefits:

- Competitive hourly wage

- Flexible working hours to accommodate academic schedules

- Opportunity to gain hands-on experience in a professional IT environment

- Mentorship and guidance from experienced IT professionals

- Professional development and learning opportunities

- Positive and supportive work culture



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