Program Assistant

2 weeks ago

Orange, United States The Midtown Group Full time
Job DescriptionJob Description

Program Assistant/Specialist Job Description

Under general supervision, the Program Specialist (Coordinator) will support compliance with cultural and linguistic (C&L) state and federal regulatory requirements. The incumbent will assist in the development and/or implementation of cultural and linguistic services/activities, such as: 1) coordinate internal and external translation services, interpreter services of non-English languages including American Sign Language and alternative format requests; 2) coordinate the vending of professional translation and review services in one or more of the client's threshold languages; 3) plan and organize cultural competency training; and 4) research and analyze issues and make recommendations to enhance cultural and linguistic program and services.

Position Information:
* Department: Cultural & Linguistics
* Hourly Rate: $23.08 - $34.75/hr
* Work Arrangement: Full Office

Duties & Responsibilities:
* 85% - Program Support
* Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
* Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
* Coordinates incoming language translation and/or reviews requests of member materials.
* Interacts directly with members and providers to coordinate and book face-to-face interpreter requests with contracted interpreting vendors.
* Coordinates the timely vending and completion of Alternative Format material, such as Braille, Audio and Large Print, with contracted vendors.
* Coordinates the vending of professional translation and review services in one or more of the client's threshold languages.
* Assists in completing and/or responding to regulatory agency reports (Department of Health Care Services (DHCS), Centers for Medicare and Medicaid Services (CMS), National Committee for Quality Assurance (NCQA), etc.), surveys, audits and evaluations regarding the C&L program.
* Reviews, researches and responds to member grievances related to contracted vendor issues.

* 10% - Administrative Support
* Processes vendor invoices for translation and interpreter services timely and accurately.
* Reviews, analyzes, and interprets regulations and internal/external policies and procedures related to cultural and linguistic services. - (Essential)

Minimum Qualifications:
* • High School diploma or equivalent required.
• 2 years of experience in project coordination, translations or interpreting services required.
• An equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

Preferred Qualifications:
* • Bachelor’s degree in a health care related field or cultural and linguistic studies.
• 2 years of experience in health maintenance organization (HMO), Medicare, Medical/Medicaid and health services.
• 1 year of experience with a health plan or working with culturally diverse populations.
• Professional education in project management, translation, interpretation or cultural competency training.
• Experience in managed care and/or government programs.
• Bilingual in English and in one of the defined threshold languages (Arabic, Farsi, Chinese, Korean, Spanish, Vietnamese).

Knowledge & Abilities:
* Develop rapport and establish and maintain effective working relationships with the leadership and staff and external contacts at all levels and with diverse backgrounds.
* Work independently and exercise sound judgment.
* Communicate clearly and concisely, both orally and in writing.
* Work a flexible schedule; available to participate in evening and weekend events.
* Organize, be analytical, problem-solve and possess project management skills.
* Work in a fast-paced environment and in an efficient manner.
* Manage multiple projects and identify opportunities for internal and external collaboration.
* Motivate and lead multi-program teams and external committees/coalitions.
* Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

Physical Requirements (With or Without Accommodations):
* Ability to visually read information from computer screens, forms and other printed materials and information.
* Ability to speak (enunciate) clearly in conversation and general communication.
* Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
* Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
* Lifting and moving objects, patients and/or equipment 10 to 25 pounds

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