Customer Service

3 days ago

Knoxville, United States Marshall Cleaning Service Llc Full time
Job DescriptionJob DescriptionThis is an outstanding opportunity for the right individual We are searching for a creative, self-motivated individual who desires to grow, learn and lead. This individual must be teachable and have a high capacity for multi-tasking with attention to detail and organization.
Job Type: Full-time
Responsibilities:
· Maintaining a positive, empathetic and professional attitude toward customers at all times
· Assist in the sales process and respond to various lead generators quickly and efficiently
· Communicate with prospective and current clients, with needed information, in a timely manner
· Know our services offered and pricing structure extremely well to be able to answer questions
· STRONG emphasis on outbound warm calls
· Process and schedule service requests in a timely fashion according to company policy
· Ensure customer satisfaction and provide professional customer support.
· Keeping records of customer interactions, transactions, comments and complaints.
· Communicate with technicians on a regular basis and oversee route schedules for specific services.
· Providing feedback on the efficiency of the customer service process and make necessary adjustments.
· General administrative tasks as needed.
Network with clients and other professionals to build sales for your specific service.
· Other duties as assigned
Education:
· High school diploma or general education degree (GED) required.
Experience:
· 1-2 years clerical/administrative experience (preferred)
· Inside sales or call center sales experience (required) with ability to "close" the sale.
· Data entry experience
· Excellent verbal and written communication skills
· Familiarity in Microsoft Office applications including Word, Excel, Outlook
· Familiarity with web-based applications and apps
Other Requirements:
· 18 years or older
· Must have a valid driver’s license
· Be on time, reliable and consistent
· Follow MCS policies and procedures
· Work in a team environment (TEAM – Together everyone achieves more)
Preferred Skills:
· High level of professionalism and confidentiality
· Ability to stay calm when customers are stressed or upset
· Ability to be flexible given a dynamic and fast-paced work environment
· Time management skills including prioritization of multiple tasks and planning techniques
· Comfortable using computers - Microsoft Office proficient
· Experience working with customer support
Employee Direct Reports:· None (Non-management role)
Compensation· Based on Experience. $15.50 - $17.50 per hour plus bonus opportunities
Benefits· Bonuses· PTO· Dental / Vision is available· Team / Family environment
Note: All applicants are subject to Drug Testing, a Criminal Background check, as well as a Driving Record report, prior to employment.

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