Care Coordinator

4 weeks ago

Miami, United States Medical Center Full time
Job DescriptionJob Description

JOB TITLE: Care Coordinator 

REPORTS TO: Practice Manager

FLSA STATUS: Non-Exempt

JOB SUMMARY:

The Care Coordinator is responsible for greeting patients as they check out and offering them friendly and prompt assistance while coordinating the patient’s care.

QUALIFICATIONS/EDUCATION:

· High School Diploma or equivalent required.

· Bi-lingual English/Spanish preferred; must be able to read, write and speak English.

· 2-3 years of related experience in a medical setting preferred.

· Strong people skills.

· Data entry skills.

· Attention to detail.

· Strong organizational skills and ability to multi-task effectively.

· Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties. Internet, document with Electronic Health Records and/or authorization system with minimal typing/spelling errors, send e-faxes and email.

CERTIFICATIONS/LICENSES:

· N/A

ABILITIES/SKILLS:

· Basic computer skills to be able to recognize and understand our EMR System.

· Excellent communication, Customer Service, and telephone skills.

· Strong organizational skills and ability to multi-task effectively.

· Must be able to work independently with minimal supervision in a fast-paced environment.

· Able to respect and maintain patient confidentiality at all times and comply with HIPAA Regulations.

· Must be dependable and conduct him/herself in a professional manner.

· Demonstrates skill in the use of personal computers, various programs, and applications required to competently execute job duties.

· Must be able to follow policies and procedures.

SUPERVISORY RESPONSIBILITIES:

N/A

ESSENTIAL DUTIES/ RESPONSIBILITIES:

· Assist patients upon check out by reviewing the physician’s orders.

· Provides patients with orders and instructions as needed.

· Schedule patients for procedures such as endoscopy, colonoscopy, ancillary, etc.

· Inform patients if a clearance is required for their procedure.

· Assist patients with inquiries or concerns and ensure patients’ expectations are met.

· Coordinates any diagnostic test order by the physician.

· Scan superbills or any patient documents to the patient’s chart.

· Responsible that all patients have been checked out at the end of the day or marked as a no-show.

· Ensure that the daily close-out report matches the entries in ECW and forward the report to the billing department.

· Responsible for scheduling patient appointments in our system and informing patients if referrals or authorization are required for the following visit or procedure.

· Confirms patient’s appointments and sends text messages days prior to the visit.

· Answering incoming calls using the assigned telephone script in a professional, courteous and timely manner.

· Conducts all activities in a professional, polite, and courteous manner and abides by company policies and procedures.

· Perform any other duties as assigned.

 

We offer a competitive salary, Employee Health Insurance is covered at 100%. We also offer Dental, Vision, Life, and 401k Benefits.

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