Call Centre Representative
3 weeks ago
Job Title: Customer Service/Call Center Representative
Location: Salem, OR USA 97302 (ON SITE)
Pay Rate: $17-18 per hour
Shift: 7:30am to 4:00pm
Job Description:
Serve as a primary contact for inbound customer inquiries via telephone, Internet, e-mail, or facsimile transmission.
Provide customer service assistance for all internal and external customers .
Answer customer questions related to orders, RMA’s, product availability, pricing, etc. via phones and/or email.
Process orders in Oracle ERP
Process RMA requests in Oracle ERP
Maintain required quality levels for phone and data entry activities.
Follow pre-defined procedures to identify, evaluate, solve, and escalate customer issues.
Education:
Minimum of 1 year experience in Customer Care/Call Center
High School Diploma
Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.Company DescriptionRussell Tobin is an equal-opportunity employer and values diversity in the workplace. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.-
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