Customer Care Representative I
4 weeks ago
Customer Care Representative I, Call Center Locations: Norfolk VA, Las Vegas NV, St. Louis MO, Mason OH, and Winston Salem NC *This is a hybrid position but onsite training will be required based on your location. Hours: Monday - Friday (off Saturday and Sunday) Must be available to work a 8 hour shift within the listed hours in your specified time zone below: 8:00am-6pm Pacific Time 8:00am-8pm Central Time 9:00am-8pm Eastern Time Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. As a part of the Elevance Health family of companies, CarelonRx leverages the power of new technologies and a strong, clinical-first lens, to deliver member-centered, lasting pharmacy care. The Customer Care Representative I is responsible for acting as a trusted advisor and educator on inquiries such as coverage for medications and prior authorizations. $ 500.00 Sign-On Bonus How you will make an impact: Responds to internal and external customer questions via telephone and written correspondence regarding insurance benefits, provider contracts, eligibility and claims. Analyzes problems and provides information/solutions. Operates a PC/image station to obtain and extract information; documents information, activities and changes in the database. Thoroughly documents inquiry outcomes for accurate tracking and analysis. Develops and maintains positive customer relations and coordinates with various functions within the company to ensure customer requests and questions are handled appropriately and in a timely manner. Researches and analyzes data to address operational challenges and customer service issues. Provides external and internal customers with requested information. Under immediate supervision, receives and places follow-up telephone calls / e-mails to answer customer questions that are routine in nature. Uses computerized systems for tracking, information gathering and troubleshooting. Outbound calls are conducted in the ZipDrug business area. Minimum Requirements: Requires a High School Diploma or equivalent and previous experience or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experience: A passion for serving others with the ability to be empathetic and the desire to go above and beyond to help resolve members’ questions at the first point of contact. A member advocate willing to listen and find creative solutions to address and resolve members’ questions, issues, or concerns. A composed individual able to multi-task, navigate multiple computer applications and work efficiently while communicating and serving the customer. Must have a strong work ethic and sense of responsibility to your teammates and our members, demonstrated by the simplest things like being on time and available to meet members’ needs, being accountable for commitments made to members or others, and ensuring follow-ups are completed. Flexible and quick learner, willing to adapt to changing member and business needs. For candidates working in person or remotely in the below locations, the salary* range for this specific position is $18.25 to $20.25. Locations: Nevada In addition to your salary, Elevance Health offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the company. The company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws. The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.
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Winston-Salem, United States GC Services Full timeInte. Logix is seeking a Bilingual (English/ Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive ex Customer Care, English, Spanish, Bilingual, Representative, Customer Experience, Retail
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Customer Care Representative
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Winston-Salem, United States GC Services Full timeOverview InteLogix is seeking a Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a customer-focused...
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Customer Service Representative
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Winston-Salem, United States David's Bridal Full timeBEST. JOB. EVER! Minimal weekday hours required (join for weekends only!) Generous Team Member discount $400 bonus for every referral hired with NO LIMIT* Competitive hourly pay rates & team bonus Get Paid Early! *Additional terms and conditions apply. At David's Bridal, we empower our customers and our employees to stay true to their dreams and find...
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Customer Service Representative
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Winston-Salem, United States Bunzl plc Full timeThe Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the liaison between the sales staff and the customer. Your career path has many avenues availab Customer Service, Customer Service Representative, Representative, Manufacturing, Retail, Skills
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Customer Service Representative I
3 weeks ago
Salem, United States TD Bank Group Full timeWe are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Service Representative I (US) Salem** 349882BR Retail Banking Customer Service Salem , NH February 16, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most...
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Customer Service Representative I
1 week ago
Salem, United States TD Bank Group Full timeWe are working to deliver a legendary mobile experience. If your experience is less than optimal, please visit us on a desktop or laptop. **Customer Service Representative I (US) Salem** 349882BR Retail Banking Customer Service Salem , NH February 16, 2022 **Company Overview** **About TD Bank, Americas Most Convenient Bank** TD Bank, Americas Most...
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Winston-Salem, United States U-Haul Full timeLocation: 118 N Marshall St, Winston-Salem, North Carolina 27101 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul...
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Customer Service Representative
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Winston-Salem, United States Rentokil Initial Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Winston-Salem, North Carolina * Customer Service/Support * 27209 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** McNeely Pest Control is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many...
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Customer Service Representative
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Winston-Salem, United States Rentokil Initial Full time**Customer Service Representative** CAROUSEL_PARAGRAPH * Winston-Salem, North Carolina * Customer Service/Support * 27209 Rentokil ** Share Job** ** Job Description** **Customer Service Representative** McNeely Pest Control is proud to be a member of the Rentokil family of companies in North America. We pride ourselves on being a trusted partner to many...
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Customer Service Representative I
3 weeks ago
Salem, United States IAA Full timeHere at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our...
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Customer Service Representative I
1 week ago
Salem, United States IAA Full timeHere at IAA, an RB Global, Inc. company, excellent customer service is at our core. That's why our Customer Service Representatives play such a meaningful role in the operation of our branches and service centers. Customer Service Representatives embody our "team player" values, by providing an outstanding customer experience both in person and through our...
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Winston-Salem, United States GC Services Full timeOverview InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a...
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Winston-Salem, United States GC Services Full timeOverview InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities and a...
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Customer Service Representative
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Salem, United States Evergreen Plumbing & Mechanical Full timeJob DescriptionJob DescriptionEvergreen Plumbing is looking to add a full-time Customer Service Representative to our Salem, OR team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected plumbing company? Would you enjoy answering phones and providing great...
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Customer Service Representative
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Salem, United States Evergreen Plumbing & Mechanical Full timeJob DescriptionJob DescriptionEvergreen Plumbing is looking to add a full-time Customer Service Representative to our Salem, OR team. Are you a customer service professional who is looking for better hours and pay? Are you interested in starting a career with a stable and respected plumbing company? Would you enjoy answering phones and providing great...
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Winston-Salem, United States Intelogix Corporation Full timeOverview InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities...
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Winston-Salem, United States Intelogix Corporation Full timeOverview InteLogix is seeking a Bilingual (English/Spanish) Customer Service Representative to join our organization. In this role, you will be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. The ideal candidate will have excellent communication skills, problem solving abilities...
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Winston-Salem, United States IFB Solutions Full timeJob DetailsLevel Experienced Job Location Work at Home - Winston Salem, NC Remote Type Fully Remote Position Type Full Time Education Level 2 Year Degree Salary Range $18.00 - $18.00 Hourly Job Shift Day Job Category Customer Service DescriptionCustomer Service Representative- NC Department of Vital StatisticsPosition title: Customer Service Representative-...
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Winston-Salem, United States IFB Solutions Full timeJob DetailsLevel Experienced Job Location Work at Home - Winston Salem, NC Position Type Full Time Education Level 2 Year Degree Salary Range $18.00 - $18.00 Hourly Job Shift Day Job Category Customer Service DescriptionCustomer Service Representative- NC Department of Vital StatisticsPosition title: Customer Service Representative- NC Department of Vital...
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Customer Service Representative
2 weeks ago
Winston-Salem, United States Bunzl Distribution USA Full time** Customer Service Representative - Winston-Salem, NC** **Job Category****:** Telesales & Customer Service **Requisition Number****:** CUSTO009674 Showing 1 location **Job Details** **Description** The Customer Service Rep will answer inquiries on customer accounts and investigate any issues and find resolutions in a timely manner. They will serve as the...
