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Entry level Customer Service

2 months ago

Houston, United States Texas Affluent Inc Full time
Job DescriptionJob Description As a Customer Service Representative (Entry Level), you will be the first point of contact for our customers, providing assistance and support to ensure a positive experience. This role is ideal for individuals who are passionate about helping others, have excellent communication skills, and are eager to learn and grow in a dynamic environment.  Before applying:
 Must be at least 18 yrs of age
 Must live in Houston
 Must not have any criminal record less than 7 yrs ago, misdemeanor is okay  Responsibilities: 
  1. Providing Product/Service Information: Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.
  2. Resolving Customer Complaints: Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.
  3. Maintaining Customer Records: Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.
  4. Collaborating with Team Members: Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.
  5. Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.
  6. Continuous Learning and Development: Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.

Qualifications:
 
  • High school diploma or equivalent; some college coursework or degree preferred.
  • Previous customer service experience is a plus but not required; we provide comprehensive training for entry-level candidates.
  • Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
  • Strong interpersonal skills and the ability to build rapport and trust with customers.
  • Good problem-solving skills and the ability to remain calm and composed under pressure.