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![Texas Affluent Inc](https://media.trabajo.org/img/noimg.jpg)
Entry level Customer Service
2 months ago
Must be at least 18 yrs of age
Must live in Houston
Must not have any criminal record less than 7 yrs ago, misdemeanor is okay Responsibilities:
- Providing Product/Service Information: Educating customers about our products and services, including features, benefits, pricing, and promotions, to help them make informed purchasing decisions.
- Resolving Customer Complaints: Investigating and resolving customer complaints and issues effectively, escalating complex problems to appropriate departments or supervisors when necessary.
- Maintaining Customer Records: Updating customer information in the database accurately, documenting interactions and transactions, and ensuring confidentiality and security of customer data.
- Collaborating with Team Members: Working collaboratively with other customer service representatives and departments to resolve customer issues efficiently and improve overall service quality.
- Adhering to Policies and Procedures: Following company policies, procedures, and guidelines for customer service delivery, including compliance with regulatory requirements and quality standards.
- Continuous Learning and Development: Actively participating in training sessions, workshops, and skill development programs to enhance product knowledge, communication skills, and problem-solving abilities.
Qualifications:
- High school diploma or equivalent; some college coursework or degree preferred.
- Previous customer service experience is a plus but not required; we provide comprehensive training for entry-level candidates.
- Excellent communication skills, both verbal and written, with a professional and courteous demeanor.
- Strong interpersonal skills and the ability to build rapport and trust with customers.
- Good problem-solving skills and the ability to remain calm and composed under pressure.