AR Collections Analyst

Essential Duties and Responsibilities

• Submit invoices to customer portals timely
• Follow-up on invoices submitted to a portal and ensure they have been accepted for payment
• Report issues to management at the time they occur
• Review assigned customer accounts for aging balances on a daily basis
• Collect customer payments in accordance with payment due dates
• Review and monitor assigned accounts and applicable collection reports. – determine next steps for uncollectible accounts
• Follows up with collection agency on accounts – communicates issues to management timely
• Determine credit worthiness of customers by analyzing their credit reports and reference information to set credit limits for their account
• Release credit block customers based on using discretion and analysis of the customer’s payment history, credit report and past due balances
• Interpret customer’s payment proposals for web portal customers, prepare summary for review by managements
• Work closely with internal and external contacts
• Special projects as assigned

Education/Experience Required:

• Minimum of 5 years experience in a collections role, detail oriented
• Able to adapt quickly and work in a deadline driven environment
• Strong communication skills, able to work with various levels of staff
• Good organizational and administrative skills
• Experience in web billing – use of portals to submit invoicing desired, not required

Computer Skills Necessary:

• Proficient in Microsoft Office
• SAP Business One Experience preferred, not required

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