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Customer Care Specialist
3 months ago
Title: Customer Service - Customer Care Specialist
Duration: 10 months
Shift: 1st shift 8:30 am to 5:30 pm Monday to Friday
Position Overview:
- Customer Care Specialist will answer incoming calls in a professional manner and provide a fast, accurate and friendly experience for all customer inquiries.
- You will be responsible for handling all customers' concerns and making sure all customers’ needs are met.
- You will need to provide excellent service that will result in a one call resolution.
Essential Responsibilities:
- Provide information or guidance to rental car customers using a positive, empathetic and professional approach
- Use appropriate tools and resources to reach a complete and accurate resolution focusing on one call resolution
- Develop and maintain product, process and technical knowledge related to services
- Exhibit effective verbal and interpersonal communication skills tailored to the audience
- Meet the performance goals established for the position in the areas of efficiency, schedule adherence, quality, customer satisfaction and attendance
- Other duties as assigned
Qualifications:
- High School Diploma or GED equivalent
- 1 year of customer service experience, inbound call centre experience in a fast-paced environment is a plus
- Strong computer skills with the ability to navigate efficiently between applications, including Microsoft Office
- Minimum of 30 words per minute typing skills
- Strong interpersonal skills and ability to interact with varying personalities
- Bi-lingual (Spanish) is a plus.
