Sales Support Associate

1 week ago

Los Angeles, United States Felix Ryan Recruiting Full time
Job DescriptionJob Description

Job Description:

  • Serve as the point of contact for customers with questions about products, orders, deliveries and provide support for the sales representatives.
  • Receive and process orders from various sources (email, EDI, fax, phone).
  • Verify accuracy of all information received. Make corrections as needed by contacting vendor partners and or sales representatives.
  • Ensure on-time delivery of product by accurately entering information into systems to ensure that vendor partner and internal departments fulfill and meet delivery expectations.
  • Assist in reducing late orders by tracking and confirming shipments with
  • Operations and vendor partner.
  • Maintain and update sales and customer records.
  • Assist sales managers in preparing documents, including but not limited to: application for new accounts, discount request forms, credit applications, return merchandise authorization (RMA) requests, credit memos, and vendor agreements.
  • Resolve delivery issues by coordinating with transportation, operations,
  • Regional Sales Managers, brokers and vendor partners.
  • Ensure correct billing by coordinating pricing issues with promotions department, brokers, and/or Regional Sales Managers.
  • Provide sales support by answering various questions, running reports, and resolving issues as they arise.
  • Track samples to assist in development of sales of the product.
  • Assist sales team in preparing for meetings with presentations and sample prep
  • Manage distribution of sales material to the Global Sales Team
  • Efficiently respond to any customer inquiries
  • Collaborates with different departments to coordinate order flow.
  • Be an active part of executing sales strategies.
  • Run routine sales reports, distribute and authenticate information.
  • Assist with New Product Launch initiatives, including development of price sheets and other sales materials and forwarding to accounts.
  • Responsible for all shipping documents such as Invoices, Packing Lists and Bills of Lading.

Key skills and qualifications of a Sales Coordinator:

  • Associate's degree or higher and one 1 to 2 years or RECENT related experience and/or equivalent combination of education and experience in sales support or advance customer service.
  • Strong Excel, Word, and PowerPoint experience.
  • B2B sales experience required
  • Spanish bilingual (speak/read/write)
  • Must be highly organized and able to multi-task
  • Must be a team player and assist other departments if necessary
  • Excellent team development and leadership skills
  • Experience in the Consumer Goods industry a plus
  • Experience with SAP Business 1 a plus
  • Demonstrated success in forming interdepartmental relationships.
  • Demonstrated ability to operate independently, with initiative, and good business judgment.
  • Ability to prioritize own workload.
  • Excellent communication skills.
  • Must be detail oriented.
  • A passion for excellence and customer service.
  • Strong project management and organizational skills in a fast-paced environment.

Benefits:

  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Vision insurance
  • Compensation package: Bonus opportunities
  • Schedule: 8 hour shift

Work Location: In person

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