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Service Delivery Manager
2 months ago
Nous recherchons pour le compte d'une filiale d'une banque un Service Delivery Manager (SDM).
Missions Principales:
- Assurer le déploiement des services infrastructure et de piloter le contrat dont il a la responsabilité.
- Définir les indicateurs et veiller à garantir auprès de son client les niveaux de services contractualisés.
Activités principales:
- Participer et s'engager dans l'élaboration du contrat de services infrastructures
- Participer activement dans le déploiement des projets Infrastructure
- Définir le contenu et les modalités de mise en œuvre de services Infra à travers les descriptifs des SLA et SLR
- Veiller à la prise en compte des évènements pouvant impacter le contrat de services tout au long de son cycle de vie
- Prendre la responsabilité de l'élaboration des plans de progrès et formuler les plans d'actions
- S'assurer de l'impact de tout changement sur le niveau de service, particulièrement sur les engagements de niveau de service et sur les accords opérationnels (interne et sous-traitance)
- Analyser et évaluer les résultats des indicateurs et proposer des plans d'actions
- Assurer le reporting client
- Suivre le budget du contrat de services
- Piloter la contractualisation des contrats de sous-traitance
- Participer à l’identification des services créateurs de valeur
- Identifier les nouveaux besoins clients
- Une bonne expérience en matière de gestion et d’exploitation des Infrastructures.
- Une bonne connaissance des Datacenter
- Gestion de la relation client et suivi des contrats de service;
- Gestion de projets.
- Une bonne connaissance du monde système (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.). Une bonne connaissance du monde Réseau & sécurité (Routing, Switching, Firewall, ...).
Profil recherché :
- Titulaire d’un bac+5 en informatique
- De 5 à 10 ans d'expérience dans la gestion et l’administration des Infrastructures dans des environnements de production
Compétences requises pour le poste :
- Une bonne expérience en matière de gestion et d’exploitation des Infrastructures.
- Une bonne connaissance des Datacenter
- Gestion de la relation client et suivi des contrats de service;
- Gestion de projets.
- Une bonne connaissance du monde système (Windows, AD, VMWare, Linux, Messagerie, Sauvegarde, etc.).
- Une bonne connaissance du monde Réseau & sécurité (Routing, Switching, Firewall, ...).
- Bonne maîtrise de communication en anglais.
Type de Contrat: Freelance
Durée de la Mission: 3 mois renouvelables (Projet sur 1 année minimum)
Lieu: Casablanca
