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Customer Service Representative

3 months ago

Riverside, United States Journe Brands Inc Full time
Job DescriptionJob Description

Join Journe Brands and shape the future of sustainable homewares. Our innovative products have a positive impact on the world and our Environmental, Social, and Governance (ESG) is at our core. We are a nimble and global company that sells our products in over 30 countries around the world with endless growth opportunities. Enjoy a range of incentives, including rewards for employment milestones, paid leave for religious holidays, and wellness days.

We are seeking a highly motivated and experienced Customer Service Representative to join our growing company. The successful candidate will have a proven track record of working with large US retailers such as Target, Home Depot, and Staples.

Reporting directly to the Customer Service & Sales Operations Manager, this is an exciting opportunity for a highly motivated individual to make a significant impact within our growing organization. If you thrive in a challenging and fast-paced environment, we encourage you to apply for this opportunity.

Job Responsibilities:

  • Process customer purchase orders correctly and maintain Excel files for weekly replenishment, promotional and seasonal orders.

  • Respond in a timely manner to customer’s or carrier issues, all with a polite, empathic, and professional voice and manner.

  • Answer and manage emails and chats, both internal and external, promptly

  • Build long-term relationships with new and existing customers.

  • Promote the company’s products/services addressing or predicting customers objectives.

  • Maintain excellent customer care and focus.

  • Ability to learn and follow all customer service procedures and policies.

  • Record, organize and file customer interactions.

  • Investigate customer charge backs and identify opportunities for improvement.

  • From time to time, you may be required to complete other tasks in line with your skills and experience to meet the current needs of the company.

Knowledge & Skills

  • High school degree or equivalent.

  • Experience working in Customer Support, Client Services, Sales or similar Wholesale environment such as FMCG/Big Box Retailers.

  • Bi-lingual English and Spanish is beneficial but not required.

  • Customer-focused for positive customer experience and resolution. 

  • Previous experience scheduling carriers for out-bound shipping preferred.

  • Self-motivated with a good work ethic.

  • Excellent numerical skills and accurate keyboard data entry skills.

  • Attention to detail and ability to work under tight deadlines.

  • The ability to multitask, work in a fast-paced environment, and meet deadlines.

  • Excellent organizational and time management skills.

  • Strong knowledge when it comes to dealing with retailers.

  • Very good administrative, organizational, and problem-solving skills.

  • Excellent communication, interpersonal and customer service skills.

  • Excellent Microsoft Suite skills such as Outlook, Word, Excel, and PowerPoint.

  • Ability to contribute to a positive culture and have mutual respect within a dynamic team.

  • Take initiative to identify and anticipate business needs and make recommendations for implementation.

At Journe Brands, we believe that our employees are the key to our success, and we provide them with a range of incentives that go beyond just a competitive salary. We recognize that our employees' well-being and job satisfaction are essential to our continued growth and success, and we strive to create a positive and rewarding work environment for our team.

In addition to a competitive salary, we also offer the following employment Incentives:

  • 15% additional vacation leave on top of the statutory requirement.
  • Employees are entitled to a day off on their birthday to celebrate their special day with their loved ones.
  • Two wellness days off per year - employees are entitled to two wellness days off per year, which they can use for any purpose that promotes their physical, emotional, or mental well-being.
  • Two religious holidays - we recognize and respect the diversity of our team and observe significant religious holidays with 2 days paid leave per year.

Diversity and inclusion are at the heart of our culture and we are committed to continually increasing diversity of our workforce and we actively encourage all people to apply. If you are looking for a company that values its employees, offers a range of incentives, and is committed to ESG principles, then Journe Brands is the perfect fit for you. Join us in our mission to create an innovative and sustainable homewares that make a positive impact on the world.

Apply now and join our mission

Company DescriptionWelcome to Journe Brands, a company that has been at the forefront of designing, engineering, and selling innovative and sustainable consumer homewares for over 30 years. We are a nimble and global company that sells our products in over 30 countries around the world.

At Journe Brands, we believe that our employees are the key to our success, and we provide them with a range of incentives that go beyond just a competitive salary. We recognize that our employees' well-being and job satisfaction are essential to our continued growth and success, and we strive to create a positive and rewarding work environment for our team.Company DescriptionWelcome to Journe Brands, a company that has been at the forefront of designing, engineering, and selling innovative and sustainable consumer homewares for over 30 years. We are a nimble and global company that sells our products in over 30 countries around the world.\r
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At Journe Brands, we believe that our employees are the key to our success, and we provide them with a range of incentives that go beyond just a competitive salary. We recognize that our employees' well-being and job satisfaction are essential to our continued growth and success, and we strive to create a positive and rewarding work environment for our team.