Customer Service Associate
1 month ago
Who we are:
Easy Clothes is a leading women's clothing company based in Europe, with a growing presence in Los Angeles. We are committed to delivering high-quality, trendy fashion items to our customers. Our success is built on a team of dedicated individuals who are passionate about fashion and committed to excellence
We are currently seeking a Customer Service Associate to join our Los Angeles team. This is an on-site full time position Monday through Friday.
Responsibilities:
- Respond promptly and professionally to customer inquiries via phone, email, social media and chat
- Provide accurate information about our products, services, and policies
- Assist customers with placing orders, tracking shipments, and processing returns
- Troubleshoot technical issues and escalate complex problems to the appropriate department
- Proactively identify opportunities to improve the customer experience and implement solutions
- Maintain detailed records of customer interactions and transactions
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