Print Production Customer Service Representive

3 weeks ago


Tampa, United States A+ Consulting Full time
Job DescriptionJob Description

Xerox Corporation seeks Customer Service Representative with print production experience for their Tampa location on Florida Mining Blvd.

Candidates MUST have experience with high volume commercial print production

ESSENTIAL FUNCTIONS:

The Customer Service Representative leads the daily work functions for service delivery for HCA Healthcare Enterprise which will require experience with extensive array of network color printer and Digital Front Ends including experience with advanced principles of color theory, color calibration process and instruments, color management, gamuts, and ICC color profiling.

The objective of the position is to drive superior customer service by demonstrate & executing external communication strategy to articulate value and capability of the solutions and support the strategy.

The CSR is the main focal point for daily customer communications and escalations.

MAIN RESPONSIBILITIES.

  • Manage communications for jobs in progress, any special requests, and working with production on timelines with customer/3rd party vendors.
  • Communicate with day-to-day account key contacts and 3rd Party providers (i.e. service, 3rd party vendors, etc.)
  • Record all incidents that occur inside the operation associated w/solutions to ensure Timeliness SLA is met. Response expectation within 1-4 hrs.
  • Participation in quality & procedures' improvement initiatives
  • Coordinates employee customer training (order, tracking process)
  • Become proficient with online Tools (WebCRD, ODNet, etc.)

EXPERIENCE:

  • 5+ years relevant experience - Experience with extensive array of network color printer and Digital Front Ends - Experienced with advanced principles of color theory , color calibration process and instruments, color management, gamuts, and ICC color profiling

EDUCATION: Minimum High School diploma or equivalent

Company DescriptionAbout A+
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.Company DescriptionAbout A+\r
Since being founded in 2002, A+ Consulting has grown at a rapid pace. We provide contract , contract to hire and direct hire solutions for IT, Technical Fields, Administrative and Finance Professionals.\r
Whether you’re a candidate looking for your dream job, or a hiring authority looking for your next top performing employee, contact the experts at A+ Consulting\r
A+ Consulting holds certifications as a Small Business and Minority Business Enterprise.

  • Tampa, United States CTG Full time

    Description CTG is seeking to fill a Print Customer Support Representative opening for our client in Tampa, FL. Location: Tampa, FL Duration: Ongoing contract Pay: Up to $22.91/hr, potential to turn perm down the road Hours : 8 am to 5 pm, M-F There may be a small amount of driving using your own personal vehicle visiting client sites. ...


  • Tampa, United States AlphaGraphics - US842 Full time

    **Benefits**: - 401(k) - 401(k) matching - Competitive salary - Flexible schedule - Free uniforms - Health insurance - Paid time off - Training & development As an experienced **Digital Print Production Operator**, you will be responsible for job setup and printing using our cut-sheet digital printers. You will be in charge of calibrating printers and...


  • Tampa, United States AlphaGraphics Full time

    Note : This is NOT a Graphic Design position As an experienced Digital Print Production Operator , you will be responsible for job setup and printing using our cut-sheet digital printers. You will be in charge of calibrating printers and color-matching projects against our client's Pantone colors / previous jobs. You will also manage the service and...


  • Tampa, United States AlphaGraphics - US842 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryFlexible scheduleHealth insurancePaid time offTraining & developmentNote : This is NOT a Graphic Design positionAs an experienced Digital Print Production Operator, you will be responsible for job setup and printing using our cut-sheet digital printers. You will be in charge of...


  • Tampa, United States AlphaGraphics - US842 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryFlexible scheduleHealth insurancePaid time offTraining & developmentNote : This is NOT a Graphic Design positionAs an experienced Digital Print Production Operator, you will be responsible for job setup and printing using our cut-sheet digital printers. You will be in charge of...


  • Tampa, United States AlphaGraphics - US842 Full time

    Job DescriptionJob DescriptionBenefits:401(k)401(k) matchingCompetitive salaryFlexible scheduleHealth insurancePaid time offTraining & developmentNote : This is NOT a Graphic Design positionAs an experienced Digital Print Production Operator, you will be responsible for job setup and printing using our cut-sheet digital printers. You will be in charge of...


  • Tampa, United States Sticker Cabana Inc. Full time

    Triple Dip Industries x Sticker Cabana Inc. is a dynamic company specializing in the design and printing of unique gift and souvenir items, sold throughout a number of markets and industries! Are you a creative individual with a passion for design? We are looking for a graphic designer, eager to join a fun, energetic, and growing company! This is a great...


  • Tampa, United States The UPS Store Channel District #6835 Full time

    We are a franchise within The UPS Store network, locally owned and operated in Tampa, FL. In addition to our shipping and packing expertise, we offer and array of printing services including but not limited to: canvas art, wall graphics, convention graphics, mounted prints, marketing collateral, banner graphics, direct mail, and much more. **Duties**: -...

  • Service Technician

    4 days ago


    Tampa, United States BMP Print Solutions Full time

    **Description**: DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation’s largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great...


  • Tampa, United States Coldesi, Inc. Full time

    Job DescriptionJob DescriptionSummary:This position is primarily responsible for performing various types of support onsite or at customer’s location, such as printing and apparel equipment and software troubleshooting, training, and repair. Specialist must be able to work face to face, over the telephone, and via email on a regular basis to help resolve...


  • Tampa, United States Coldesi, Inc. Full time

    Job DescriptionJob DescriptionSummary:This position is primarily responsible for performing various types of support onsite or at customer’s location, such as printing and apparel equipment and software troubleshooting, training, and repair. Specialist must be able to work face to face, over the telephone, and via email on a regular basis to help resolve...


  • Tampa, United States Coldesi, Inc. Full time

    Job DescriptionJob DescriptionSummary:This position is primarily responsible for performing various types of support onsite or at customer’s location, such as printing and apparel equipment and software troubleshooting, training, and repair. Specialist must be able to work face to face, over the telephone, and via email on a regular basis to help resolve...


  • Tampa, United States Coldesi, Inc. Full time

    Job DescriptionJob DescriptionSummary:This position is primarily responsible for performing various types of support onsite or at customer’s location, such as printing and apparel equipment and software troubleshooting, training, and repair. Specialist must be able to work face to face, over the telephone, and via email on a regular basis to help resolve...

  • Customer Service Lead

    3 weeks ago


    Tampa, United States Suzuki Full time

    ** Customer Service Lead** **Job Category****:** Marine Technical Service **Requisition Number****:** CUSTO01061 Showing 1 location **Job Details** **Description** Responsible for overseeing the daily operation of the Customer Service and Warranty staff. Monitor the interaction of the Customer Service staff to insure customer inquires are handled in a prompt...

  • Customer Service Lead

    2 weeks ago


    Tampa, United States Suzuki Full time

    ** Customer Service Lead** **Job Category****:** Marine Technical Service **Requisition Number****:** CUSTO01061 Showing 1 location **Job Details** **Description** Responsible for overseeing the daily operation of the Customer Service and Warranty staff. Monitor the interaction of the Customer Service staff to insure customer inquires are handled in a prompt...


  • Tampa, United States FastSigns Full time

    FASTSIGNS of Tampa - Carrollwood is hiring for a Customer Service Representative to join our team! We offer a variety of printing and marketing solutions to local and global companies, including signs, banners, window films, vehicle graphics, wall and floor graphics, promotional products, ADA compliance, sign installations and much more. A Successful...


  • Tampa, United States FastSigns Full time

    FASTSIGNS of Tampa - Carrollwood is hiring for a Customer Service Representative to join our team! We offer a variety of printing and marketing solutions to local and global companies, including signs, banners, window films, vehicle graphics, wall and floor graphics, promotional products, ADA compliance, sign installations and much more. A Successful...


  • Tampa, United States Brandon Ford Service Dept Full time

    Job Summary: **Responsibilities**: - Answer incoming customer calls and assist with inquiries in a professional manner - Provide information about products and services - Perform data entry tasks to update customer records - Resolve customer complaints promptly and effectively - Maintain a high level of customer satisfaction through excellent service This...


  • Tampa, United States BMP Print Solutions Full time

    **Description**: Successful and growing company has positions available immediately for motivated and enthusiastic individuals who have experience working in a busy Copy Center and Mail Room environment, or similar professional and demanding roles. Applicants must exhibit energetic work ethic, enthusiasm for their role, and would benefit from having...

  • Service Writer

    2 weeks ago


    Tampa, United States Polar Service Centers Full time

    The Service Writer ensures quality customer service and support in person, via phone, or e-mail. This often includes quoting service work, selling additional services, updating the customer in a timely manner, contacting the customer when quotes and/or work is completed with final pricing. ESSENTIAL JOB FUNCTIONS: Support the service team by...