Customer Service Lead

4 weeks ago

Tampa, United States Suzuki Full time

** Customer Service Lead**

**Job Category****:** Marine Technical Service **Requisition Number****:** CUSTO01061 Showing 1 location **Job Details**

**Description**

Responsible for overseeing the daily operation of the Customer Service and Warranty staff. Monitor the interaction of the Customer Service staff to insure customer inquires are handled in a prompt and courtesy manner and properly documented using established guidelines. Monitor the processing of dealers warranty claims so that claim approvals are within established policy and budgetary limits.

****

Manage sensitive cases involving accidents, injuries,lemon law suits, breach of warranty claims, insurance subrogation and fires. The goal is to provide customer satisfaction while protecting the interests of Suzuki and limiting its exposure to potential future law suits.

Work with the legal and quality-control department to decide when we should repair crash-damaged product. Administer the repurchase of product under certain circumstances as well as resell of the unit or apply for SMC reimbursement. Ensure that the funds are credited to the proper accounts.

Respond to customer complaints reported to Suzuki Motor of America, Inc. from various governmental agencies such as Attorney Generals Offices, Better Business Departments, Consumers Affairs. Correspondence is generally in writing and is designed to explain the steps Suzuki has taken (or would like to) to resolve customer concerns. These communications typically lead to resolving customers concerns, saving a customer, as well as heading off potential law suits.

Collect product-complaint information from the customer-contact database , direct dealership and TSM contact to generate reports on possible product problems. Reports are routed to the National Service Manager, Field Manager, Technical, Legal and Government Affairs Departments with the goal of implementing quick-and-proper counter measures. Often, these reports focus on safety issues and upcoming recalls or bulletins.

Monitor warranty expenses and act as a secondary approver of warranty claims over a specific dollar value or when goodwill decisions are involved.

Insure warranty claims are submitted to Suzuki Japan within required time frame to insure reimbursement.

Work closely with the Quality Research to make them aware of possible quality related issued being reported by customers or through the warranty system.

Administer monetary and policy related decisions to both customers, dealers and customer service staff based on the available information. Consult with the direction of National Service Manager on sensitive issues to ensure decisions rendered are equitable to all parties involved.

Communicate with Suzuki Japan as require regarding warranty issues to insure prompt reimbursement of warranty cost.

Customer service or related experience required.

Marine product experience is helpful.

Detail oriented

A history of working successfully in a team environment is a must.

The ability to see the big picture behind the details.

**Bachelor Degree**

Ability to work in a fast-paced environment. Must be able to manage others effectively. Manage multiple tasks, while remaining focused on a common objective. Excellent inter-personal, organizational and communication skills are required.

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer, and to attend meetings at various sites within and away from the City; strength to lift and carry materials weighing up to 20 pounds; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone.

**Qualifications**

**Skills**

**Behaviors**

**:**

**Motivations**

**:**

**Education**

**Experience**

**Licenses & Certifications**

  • Customer Service Lead

    1 week ago

    Tampa, United States Burlington Stores Full time

    **LOCATION** 3950 South Dale Mabry Tampa FL US 33611 **Overview** If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a **Customer Service Lead** ! **Overview**: As the Part Time Customer Service Lead, under the guidance of the Assistant Store...

  • Customer Service Lead

    4 weeks ago

    Tampa, United States Acree Full time

    Job DescriptionJob DescriptionAt Acree, we believe that our employees will take great care of our customers because we take great care of our employees. Everybody Wins!Essential Job Functions:Take incoming calls from customers and convert them to booked appointments.Outbound calling to our customer database to schedule appointmentsFollow up satisfaction...

  • Customer Service Representative

    4 weeks ago

    Tampa, United States Brandon Ford Service Dept Full time

    Job Summary: **Responsibilities**: - Answer incoming customer calls and assist with inquiries in a professional manner - Provide information about products and services - Perform data entry tasks to update customer records - Resolve customer complaints promptly and effectively - Maintain a high level of customer satisfaction through excellent service This...

  • Lead Customer Service Representative, Full or Part

    7 days ago

    Tampa, United States Circle K Full time

    Store 2708802: 6422 Benjamin Rd, Tampa, Florida 33634 **Availability - Shift/Days**: Flexible Availability **Lead Customer Service Representative** We want you to join our team as a Customer Service Representative. If you have the desire to be challenged, work in a fast-paced, fun environment and to grow your career - look no further. **As a Lead...

  • Customer Engagement Content Lead

    11 hours ago

    Tampa, United States Pfizer Full time

    The Customer Engagement Content Lead will lead a team that oversees content for the Commercial organization, including content related to Pfizer products, relevant disease and competitive clinical knowledge, as well general sales skills, leaderships Customer Engagement, Sales Leader, Leadership, Content, Engagement, Customer Experience, Business Services

  • Customer Service

    3 weeks ago

    Tampa, United States Motive Marketing Inc Full time

    Job DescriptionJob DescriptionResponsibilities:Customer Engagement: Handle in-person, one-on-one lead interactions with customers to establish new accounts and contracts on behalf of our clients.Product Promotion: Work with new and existing customers to promote new products and services, ensuring they are informed and satisfied.Knowledge Maintenance:...

  • Customer Service

    4 weeks ago

    Tampa, United States Motive Marketing Inc Full time

    Job DescriptionJob DescriptionResponsibilities:Customer Engagement: Handle in-person, one-on-one lead interactions with customers to establish new accounts and contracts on behalf of our clients.Product Promotion: Work with new and existing customers to promote new products and services, ensuring they are informed and satisfied.Knowledge Maintenance:...

  • Customer Care Team Lead

    3 weeks ago

    Tampa, United States Edenred Full time

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to...

  • Customer Care Team Lead

    3 weeks ago

    Tampa, United States Edenred Full time

    Take a step forward and let Edenred surprise you. Every day, we deliver innovative solutions to improve the life of millions of people, connecting employees, companies, and merchants all around the world. We know there are hundred ways for you to grow. With us, you will expand your skills in a multicultural, challenging, and dynamic environment. Dare to...

  • Director of Customer Service

    1 day ago

    Tampa, United States Trademark RecruitingConsulting Full time

    Position Purpose/OverviewOur client is seeking a motivated and customer-oriented individual to lead our Customer Care and Inside Sales teams as our Director of Customer Care and Inside Sales. The Director of Customer Care and Inside Sales is responsible for ensuring our Customer Care team members provide our customers with an exceptional service experience...

  • Retail Customer Service

    1 week ago

    Tampa, United States EZCORP Full time

    We want you to join us for a career not a job. At EZCORP we are looking for Team Members to lead the way today and to step into greater roles tomorrow. When you bring us your passion for service excellence, well provide development and career paths to enhance your skills in a fun and fast paced environment that comes with competitive pay, generous bonus...

  • Customer Service Associate

    2 months ago

    Tampa, United States Popovic Consulting Inc Full time

    Job DescriptionJob DescriptionCustomer Service Associate(MUST BE ABLE TO COMMUTE TO TAMPA, FL))Full-time 9am-6pmAre you passionate about making a difference in the community? Do you have excellent communication skills and a genuine desire to help others? We are currently seeking compassionate individuals to join our customer service team for our nonprofit...

  • Customer Service Associate

    4 weeks ago

    Tampa, United States The Winner's Code Full time

    **Customer Service Associate** **(MUST BE ABLE TO COMMUTE TO TAMPA, FL)** **Full-time 9am-6pm** Are you passionate about making a difference in the community? Do you have excellent communication skills and a genuine desire to help others? We are currently seeking compassionate individuals to join our customer service team for our nonprofit...

  • Director of Customer Service

    5 days ago

    Tampa, United States Trademark RecruitingConsulting Full time

    Position Purpose/OverviewOur client is seeking a motivated and customer-oriented individual to lead our Customer Care and Inside Sales teams as our Director of Customer Care and Inside Sales. The Director of Customer Care and Inside Sales is responsible for ensuring our Customer Care team members provide our customers with an exceptional service experience...

  • Director of Customer Service

    5 days ago

    Tampa, United States Trademark RecruitingConsulting Full time

    Position Purpose/OverviewOur client is seeking a motivated and customer-oriented individual to lead our Customer Care and Inside Sales teams as our Director of Customer Care and Inside Sales. The Director of Customer Care and Inside Sales is responsible for ensuring our Customer Care team members provide our customers with an exceptional service experience...

  • Customer Service Rep

    2 weeks ago

    Tampa, United States QUALITY PAINTAND RESTORATION Full time

    We are looking for a customer-oriented service representative. A customer service representative, or CSR, will act as a liaison, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and...

  • Customer Service Representative

    5 days ago

    Tampa, Florida, United States US Foods Full time

    BECOME A US FOODS ASSOCIATEReady to build a career with a company that's leading the foodservice industry?We help YOU make itScheduleSunday ThursdayBenefits: Full US Foods BenefitsDAY 1medical, dental, vision, 401K, life insurance, and much moreUS Foods is one of the largest food distributors with a culture and history of promoting from within, excellent...

  • Customer Service Representative

    4 days ago

    Tampa, Florida, United States Doug Johnson - State Farm Agent Full time

    Position Overview:I am a local State Farm Insurance Agent looking to hire an outgoing and customer-focused individual who enjoys working with the public. Do you aspire to some day run your own business, be an advisor looked to in your community, and lead a team? As part of my successful team, I will assist in developing your business leadership skills,...

  • Customer Services Representative

    2 weeks ago

    Tampa, United States Executive Health Coverage Full time

    **About Us**: Executive Health Coverage is a leading provider of tailored health insurance solutions, dedicated to enhancing the well-being of our clients. With a focus on exceptional service and innovative coverage options, we are committed to exceeding customer expectations. Our company culture is built on collaboration, growth opportunities, and fostering...

  • Customer Service Representative

    2 weeks ago

    Tampa, United States The Buzz Xchange Full time

    Job DescriptionJob DescriptionThe Buzz Xchange is a fast-growing company in the Tampa Bay Area! Join our team and embark on an exciting journey where creativity, teamwork, and professionalism are valued. As a Customer Service Representative, you'll have the opportunity to engage with clients, demonstrate your sales savvy, and collaborate with a diverse...