Office Supervisor

4 weeks ago

Minneapolis, United States Pine Full time
Job DescriptionJob Description

Job Title: Office Supervisor

Reporting to: Regional Manager

 

The Office Supervisor’s primary responsibility is to lead day-to-day activities in the assigned facility or facilities in order to deliver outstanding customer service, exceptional equipment quality and efficient operations. Demonstrate strong leadership skills while managing all customer-related processes, people and procedures, including front office “flow,”, and CSR team.

 

 

Primary Responsibilities Leadership

  • Train and develop staff to ensure all functions are performed competently and efficiently
  • Manage and coach team members for success and empower to make good business and customer-focused decisions
  • Engage in staff activities and hold staff accountable for delivering results
  • Create a professional workplace and model acceptable behavior
  • ·Demonstrates Pine Core Values in all actions and decisions (Loyalty, Respect, Accountability, Expectations and Performance)
  • Ensure all health and safety procedures are followed and create a safety culture within the site based on education, organization/housekeeping, PPE requirements

Customer Service Excellence

· Maintain an efficient, clean and organized front-office workspace

· Ensure all customer calls meets Pine quality standards

· Confirm that customer transactions are accurate and complete

· Follow customer service workflow procedures for inbound and outbound calls

· Place outbound Sales calls to new and existing customers to uncover new opportunities

· Maximize opportunities to cross-sell rentals and consumables

· Create quotes and follow up with customers to gain the order

· Confirm compliance with all company state, province and federal policies and procedures

· Support other locations with equipment or other services

· Provide after-hours support for the location, if needed

Customer Focus

· Ensure excellent customer experience through each key touch point.

· Delivery exemplary service and quality products

· Monitor and lead proactive customer satisfaction efforts.

· Partner with other departments as internal customers to achieve goals.

· Resolve any discrepancies that impact customer satisfaction.

· Support and help drive CRM execution

Administration

· Submit Purchase Orders

· Follow the Invoicing workflow from submission through approval.

· Assist with equipment quality checks.

· Other duties as assigned

The Office Supervisor may supervise the following positions either directly or indirectly: Customer Service Representative, Inside Sales Representative and other positions as determined.

May be asked to perform other duties, as assigned or required.

Knowledge Skills and Core Competencies

· Analytical thinker with solution orientation

· Proactive approach with high sense of urgency to succeed.

· Excellent written and verbal communication skills

· Effective leadership, motivational, and organizational skills

· Ability to multi-task, plan and organize time.

· Computer skills (Outlook, MS Excel, Word, PowerPoint)

Education/Experience

Bachelor's Degree or equivalent work experience; 3 years management responsibility Knowledge and experience in the equipment rental industry highly preferred

2 years environmental and/or NDE industry experience preferred. Clean driving record

Environment

Fast paced office and warehouse environment.

Essential Functions

This position is approximately 60% sedentary and 40% active and may include activities such as walking, standing, bending, stretching, climbing (ladder). This is a safety sensitive position.

 

 

 

 

 

 

Company DescriptionOur Mission, Vision & Statement
Pine Environmental Services LLC (Pine) is a Professional Service Company, engaged in providing rental equipment in the U.S. and Canada for Environmental Monitoring, Non-Destructive Testing, Visual Inspection, as well as Continuous Emissions Monitoring (CEMS). Pine has the largest stock of Test & Measurement rental equipment in our warehouses across North America. The condition of our equipment is regularly assessed under strict quality control measures, cleaned, charged and calibrated prior to delivery. Pine is completely focused and committed to putting Test & Measurement equipment into the hands of those who need it, through short, medium or long-term rentals. Pine also provides customized and alternative financial offerings for extended project requirements. Pine is committed to provide technical and application support on our wide range of Test & Measurement equipment and to make the availability of, and ease of access to that equipment, second to none.

You can say that a company's Mission statement expresses its "purpose for being" and that its Vision statement then says, "based on that purpose, this is what we want to become." A company's core values are the set of principles that its employees live by as they work together to achieve the company's Vision. Angelo Pinheiro, the company founder has lead by these principles to ensure that our employees understand Pine's purpose, what Pine values, and where we are all taking Pine.Company DescriptionOur Mission, Vision & Statement\r
Pine Environmental Services LLC (Pine) is a Professional Service Company, engaged in providing rental equipment in the U.S. and Canada for Environmental Monitoring, Non-Destructive Testing, Visual Inspection, as well as Continuous Emissions Monitoring (CEMS). Pine has the largest stock of Test & Measurement rental equipment in our warehouses across North America. The condition of our equipment is regularly assessed under strict quality control measures, cleaned, charged and calibrated prior to delivery. Pine is completely focused and committed to putting Test & Measurement equipment into the hands of those who need it, through short, medium or long-term rentals. Pine also provides customized and alternative financial offerings for extended project requirements. Pine is committed to provide technical and application support on our wide range of Test & Measurement equipment and to make the availability of, and ease of access to that equipment, second to none.\r
\r
You can say that a company's Mission statement expresses its "purpose for being" and that its Vision statement then says, "based on that purpose, this is what we want to become." A company's core values are the set of principles that its employees live by as they work together to achieve the company's Vision. Angelo Pinheiro, the company founder has lead by these principles to ensure that our employees understand Pine's purpose, what Pine values, and where we are all taking Pine.

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