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Sales Order Associate

2 months ago

Durham, United States AATCC Full time
Job DescriptionJob Description

IMMEDIATE HIRE

Job Specification

Candidate must be able to take orders, enter in Association software, process, and prepare for shipping. Must have a pleasant personality, work well with co-workers, as well as greet visitors to the Technical Center. Work with Accounts Receivable Specialist for daily customer demands. Listed below are daily/monthly responsibilities.

 

· Responsible to the Business Services Director

· Process customer purchase orders received from the web, email, fax, and telephone.

· Provide ocean, land, and air freight quotes.

· Fulfill customer orders by pulling inventory from stock, packing the order, and arranging pickup by designated carrier.

· Facilitate warehouse pickup with brokers by providing documentation to clear customs

o include shippers' letter of instruction, certificate of origin, harmonized codes, or bill of lading.

· Monitor inventory levels to prevent stock-outs.

· Manage returns, re-stock of products, and refunds.

· Investigate and resolve shipping issues including short-ships, damages, mis-shipments, and lost goods.

· Process daily reports for import into QuickBooks.

· Communicate and work with the Technical Department on process changes regarding products and website updates.

· Enter QC product price changes

· Ship corporate membership packets

· Process UV and PTP (Proficiency) orders

· Answer all customer emails in a timely manner

· Ship QC items each day via UPS, FedEx and DHL

· Participate in semi-annual inventory count in June and December

· Able to lift a minimum of 60 pounds

· Remove and add items to inventory as needed

· Monthly credit card reconciliation

· Assist Technical Associate in updating individual standard PDF files on the AMS side, updating purpose and scope descriptions on website

· Assist Technical Associate – Inventory Focus in keeping the library magazines filed and sorted

· Assist in preparing PTP (Proficiency) packages for mailing

· Assist other departments as needed if time allows

 

 

The role of Sales Order Coordinator is performed on site at AATCC Technical Center.

 

Qualifications

High School Diploma or GED

 

Skills

Organizational Skills: Ability to manage multiple orders and tasks efficiently.

Attention to Detail: Ensuring accuracy in order entry and documentation.

Communication Skills: Clear and effective communication with customers, sales teams, and other departments.

Customer Service: Handling customer inquiries, complaints, and providing solutions.

Problem-Solving: Addressing issues that arise with orders, such as discrepancies or delays.

Technical Skills: Proficiency in order management systems and software (e.g., ERP systems, CRM tools). Familiarity with Microsoft Office Suite (Word, Excel, Outlook).

Time Management: Efficiently prioritizing tasks and managing deadlines.

Sales Knowledge: Understanding of sales processes and order fulfillment.

Company DescriptionAATCC connects the global textile community to empower an innovative, informed, and sustainable future.
Headquartered in Research Triangle Park, NC, USA, AATCC has provided standards development, testing materials, educational resources, and professional networking to the global textile industry for more than a century.

Non-Profit Organization,Company DescriptionAATCC connects the global textile community to empower an innovative, informed, and sustainable future.\r
Headquartered in Research Triangle Park, NC, USA, AATCC has provided standards development, testing materials, educational resources, and professional networking to the global textile industry for more than a century.\r
\r
Non-Profit Organization,